Opportunity at
FreshworksLead - Product Designer
This lead product designer position centers on Freshservice, which the posting describes as the company's flagship employee experience platform. The designer makes intricate, large-scale enterprise workflows…
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About This Role
This lead product designer position centers on Freshservice, which the posting describes as the company's flagship employee experience platform. The designer makes intricate, large-scale enterprise workflows feel clear, simple and pleasant to use. The job is graded IC3 and mixes hands-on design craft with leading design direction and guiding a growing group of designers. The designer works with product and engineering leaders to decide which design problems to take on…
Job Description
This lead product designer position centers on Freshservice, which the posting describes as the company's flagship employee experience platform. The designer makes intricate, large-scale enterprise workflows feel clear, simple and pleasant to use. The job is graded IC3 and mixes hands-on design craft with leading design direction and guiding a growing group of designers.
The designer works with product and engineering leaders to decide which design problems to take on and to place user-focused answers into the roadmap. Converting qualitative and quantitative research into product choices and measurable outcomes is central, as is shaping design work for newer areas such as generative AI and chat-style interfaces. The designer uses product metrics to check whether design changes help, and explains reasoning well enough to win support across teams.
The ideal candidate has six or more years designing large enterprise or consumer-facing B2B software, with at least two years leading a team or in a strategic design role. Experience with chat-style products, AI-supported workflows, or EX and ITSM platforms is strongly preferred. Strong proficiency with collaborative design and whiteboarding tools such as Figma and Miro is expected. The listing places the role in Bengaluru, on-site, and gives no salary range.
Responsibilities
- Lead design initiatives and mentor a growing design team.
- Shape product direction alongside product and engineering executives, and move priority design problems into the roadmap.
- Turn research findings, both numbers and interviews, into product choices and business results.
- Contribute ideas for generative AI and conversational interfaces.
- Apply product and design metrics to judge UX impact and validate each iteration.
- Explain design reasoning to senior stakeholders and across teams.
Requirements
- Six-plus years of work designing B2B software for large enterprises or at large scale.
- Two years or more leading a team, or in a strategy-focused design position.
- Solid grounding in user research techniques, interaction design systems and polished visual craft.
- Expert command of collaborative design and whiteboarding tools such as Figma and Miro.
Qualifications
- Bachelor-level education in design, HCI or a neighboring creative or technical field.
- Past work or strong interest in chat interfaces, AI-supported workflows, or employee experience and IT service platforms.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The listing gives Bengaluru and is marked as on-site.
What experience is required?
The posting asks for at least six years of progressive B2B SaaS design experience, including at least two years in a team lead or strategic role.
What degree is expected?
A bachelor-level education in design, HCI or a neighboring creative or technical field is expected.
Is a salary figure stated?
The posting does not specify a salary range.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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