Opportunity at
WiseLead Researcher, Verification Experience
The Lead Researcher role is named Lead Design Researcher in the posting, serving the Verification Experience squad. It is a full-time, on-site position in London that…
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About This Role
The Lead Researcher role is named Lead Design Researcher in the posting, serving the Verification Experience squad. It is a full-time, on-site position in London that pairs practical research work with people management and squad-level direction. The lead sets research priorities, develops researchers, and makes sure evidence stays aimed at the highest-stakes customer and business problems, spanning verification journeys for customers and the internal tools staff use to solve problems.…
Job Description
The Lead Researcher role is named Lead Design Researcher in the posting, serving the Verification Experience squad. It is a full-time, on-site position in London that pairs practical research work with people management and squad-level direction. The lead sets research priorities, develops researchers, and makes sure evidence stays aimed at the highest-stakes customer and business problems, spanning verification journeys for customers and the internal tools staff use to solve problems.
The lead takes hands-on ownership of the most strategic or ambiguous studies, while giving direct reports clear direction, coaching and an appropriate level of challenge. Responsibilities include tying day-to-day research to the squad's and the company's objectives, turning research into opportunities that shape the squad's focus and product direction, and explaining what teams need to learn now, next and later. The lead builds relationships with analytics, engineering, design and product colleagues, and influences senior stakeholders toward customer-centred decisions. The posting also expects adoption of AI and newer tooling when it lifts pace or quality, with rigour intact.
Success at this level is judged on how strong and how consequential the team's work, the growth of direct reports, and the clarity of direction across Verification. The posting seeks someone with six-plus years in product research and experience leading other researchers, a strong record of growing research influence across product teams, and the ability to link customer evidence to business results. Qualitative, quantitative and mixed-methods evidence all feature in the work.
Responsibilities
- Set research priorities for the lead and direct reports, linked to squad and business goals
- Turn research into opportunities that shape the squad's focus and product direction
- Explain what the team needs to learn now, next and later
- Lead and develop direct reports, setting expectations and giving feedback
- Take hands-on ownership of the hardest, most strategic studies and lift research quality across the team
- Influence stakeholders across teams and with senior leaders
- Use AI and emerging tools thoughtfully while keeping research rigour
Requirements
- Six-plus years in product research, with experience leading other researchers
- Track record of coaching and developing researchers, with clear expectations and feedback
- Partnerships across analytics, engineering, design and product
- Ability to link customer evidence to business results
- Empathy and a consistent focus on customer needs
- Strong record of growing research influence with product teams and senior stakeholders
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is based in London and is listed as on-site and full time.
What experience does the posting ask for?
It asks for six-plus years in product research and experience leading other researchers.
Does the role involve people management?
Yes. The lead manages and develops researchers and is accountable for their performance and growth.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.