Hybrid opportunity at
FreshworksLead - Solution Engineer
Freshworks is recruiting a Lead Solution Engineer to serve its North American go-to-market team, which focuses on Enterprise accounts. The company markets AI-first Employee Experience software…
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About This Role
Freshworks is recruiting a Lead Solution Engineer to serve its North American go-to-market team, which focuses on Enterprise accounts. The company markets AI-first Employee Experience software for ITSM, ITAM, ITOM and ESM. This hybrid position suits a technical pre-sales specialist who thrives on speed, wants visible impact, and enjoys working in a fast-growing market. In practice, the engineer supports Account Executives on Enterprise opportunities by leading discovery calls, running product…
Job Description
Freshworks is recruiting a Lead Solution Engineer to serve its North American go-to-market team, which focuses on Enterprise accounts. The company markets AI-first Employee Experience software for ITSM, ITAM, ITOM and ESM. This hybrid position suits a technical pre-sales specialist who thrives on speed, wants visible impact, and enjoys working in a fast-growing market.
In practice, the engineer supports Account Executives on Enterprise opportunities by leading discovery calls, running product demonstrations during live deals, and collecting requirements so customer issues are precisely framed. Work also includes building tailored demos, linking platform capabilities to each buyer's priorities, and communicating value clearly to technical staff and senior executives alike.
Applicants should have six to eight years in solution engineering or comparable pre-sales roles, excellent presentation and interpersonal skills, and the capacity to handle several deals at once in a quick-moving sales setting. Background selling SaaS to SLED or manufacturing customers, or selling ITSM platforms, is preferred. The position is hybrid, with onsite days three times a week, Tuesday through Thursday, from the San Mateo office. The posted base range is $136,085 to $168,105 USD.
Responsibilities
- Work with Enterprise customers to pinpoint their most pressing business challenges
- Support sales with discovery calls and product demonstrations on active deals
- Gather requirements and frame customer problems clearly
- Build and present customized Freshworks demonstrations
- Articulate what Freshworks offerings are worth to diverse audiences
- Keep building skills through continuous learning
- Champion the user experience of the Freshworks platform
Requirements
- Six to eight years in solution engineering, sales engineering or pre-sales
- Polished presentation abilities and strong interpersonal skills
- Experience partnering with cross-functional teams on business and technical issues
- Clear verbal, written and interpersonal communication
- Organized time management across multiple deals in a fast-paced sales environment
- Driven, results-focused and comfortable working with urgency
Qualifications
- A bachelor's degree is favored, though not mandatory
- SaaS sales into SLED or manufacturing, or ITSM platform sales, is preferred
Core Skills
Benefits
- Choice of medical, dental, vision, disability and life coverage
- Equity plus an employee stock purchase plan (ESPP)
- Flexible PTO and flexible spending accounts
- Commuter and wellness perks
- Adoption and parental leave support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The role is hybrid, with onsite days three times a week (Tuesday to Thursday) from the San Mateo office. The posting does not name a separate city.
What is the salary?
The posting states an annual base salary range of $136,085 to $168,105 USD.
What experience is required?
The posting asks for six to eight years in solution engineering or similar pre-sales work, plus strong presentation skills.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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