Remote opportunity at
FreshworksLead - Solutions Engineer (Verticals)
Freshworks is recruiting a Lead Solution Engineer for its Industry Verticals group across North America, supporting the SLED, Higher Education and Manufacturing selling groups. Unlike the…
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About This Role
Freshworks is recruiting a Lead Solution Engineer for its Industry Verticals group across North America, supporting the SLED, Higher Education and Manufacturing selling groups. Unlike the broader Enterprise business, this role is a dedicated technical and solutions partner for these sectors, helping buyers work through operational, technical and service management issues. The position is remote and listed for New York. The engineer partners with Account Executives across the sales cycle:…
Job Description
Freshworks is recruiting a Lead Solution Engineer for its Industry Verticals group across North America, supporting the SLED, Higher Education and Manufacturing selling groups. Unlike the broader Enterprise business, this role is a dedicated technical and solutions partner for these sectors, helping buyers work through operational, technical and service management issues. The position is remote and listed for New York.
The engineer partners with Account Executives across the sales cycle: running technical and business discovery, helping set solution strategy for live opportunities, converting needs into business and technical solution outlines, and presenting demos built around each vertical's workflows. Additional work includes creating reusable vertical demo kits and narratives, relaying market insights and customer feedback to Sales, Product, Marketing and Customer Success, staying informed about sector trends, and championing the platform's AI-first capabilities.
Candidates should have six to eight years of pre-sales work, such as solution engineering, sales engineering or solutions consulting, along with experience selling SaaS to SLED, Higher Education or Manufacturing buyers. Excellent presentation and storytelling, an understanding of how purchasing differs by sector, and a driven, execution-minded style are essential. Experience with ITSM, ITAM, ITOM or ESM platforms is strongly preferred, as is experience positioning AI-enabled offerings. The posted base range is $136,085 to $168,105 USD, with variable compensation eligibility.
Responsibilities
- Be a dedicated solutions partner for sellers in SLED, Higher Education and Manufacturing
- Run technical and business discovery alongside Account Executives across the deal timeline
- Help shape solution strategy for active opportunities
- Translate customer requirements into business and technical solutions
- Build customized demonstrations aligned with industry-specific workflows
- Describe what the AI, ESM, ITOM, ITAM and ITSM features deliver for technical and executive listeners
- Create repeatable vertical demos, solution narratives and best practices
- Share industry insights and customer feedback across Sales, Product, Marketing and Customer Success
- Keep up with trends and technology priorities in the verticals served
Requirements
- Six to eight years of pre-sales work, including solution engineering or solutions consulting
- Experience supporting or selling SaaS into SLED, Higher Education or Manufacturing
- Understanding of how requirements and buying processes differ across industry verticals
- Excellent presentation and storytelling skills
- Track record of cross-team collaboration on intricate business and technical puzzles
- Strong verbal, written and interpersonal communication
- Ability to manage multiple opportunities in a dynamic sales environment
- Highly driven and comfortable operating with urgency
Qualifications
- Exposure to ITSM, ITAM, ITOM, ESM or similar enterprise software is strongly preferred
- Background in positioning or selling AI-enabled offerings is a plus
- Holding a bachelor's degree is a plus, though not essential
Core Skills
Benefits
- Eligibility for variable compensation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The role is remote and listed for New York.
What is the salary?
The posting gives a base salary range of $136,085 to $168,105 USD, with eligibility for variable compensation.
What experience is required?
The posting asks for six to eight years of solution engineering or similar pre-sales work, including SaaS selling into SLED, Higher Education or Manufacturing.
How do I apply?
The posting does not describe an application process.
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