Remote opportunity at
GustoManager, Business Insurance Servicing
Gusto is currently seeking a Manager, Business Insurance Servicing to lead its expanding Property and Casualty insurance agency team. Gusto aids more than 500,000 small businesses…
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About This Role
Gusto is currently seeking a Manager, Business Insurance Servicing to lead its expanding Property and Casualty insurance agency team. Gusto aids more than 500,000 small businesses nationwide by managing payroll, health insurance, 401(k) plans, and human resources functions. In this position, you will direct a small group of licensed professionals handling commercial coverage, renewals, claims, and carrier partnerships. This active leadership role involves hiring, mentoring, and managing service quality and…
Job Description
Gusto is currently seeking a Manager, Business Insurance Servicing to lead its expanding Property and Casualty insurance agency team. Gusto aids more than 500,000 small businesses nationwide by managing payroll, health insurance, 401(k) plans, and human resources functions. In this position, you will direct a small group of licensed professionals handling commercial coverage, renewals, claims, and carrier partnerships. This active leadership role involves hiring, mentoring, and managing service quality and compliance while collaborating with product and engineering teams to build automated systems and workflows. AI tools are integrated into daily tasks at Gusto, and all team members are expected to grow their fluency in these technologies. The ideal candidate possesses a strong background in commercial insurance lines, a coaching mindset, and experience scaling operational procedures. Compensation for this position ranges from $92,245 to $113,000 annually in Denver, with final offers dependent on various factors including candidate location, experience, and expertise. All full-time staff members receive base compensation, benefits, and equity.
Responsibilities
- Hire, onboard, and manage a team of licensed account managers while defining service benchmarks and escalation paths
- Monitor and report on service-level performance metrics including response times, endorsement accuracy, and cancellation save rates
- Resolve high-level escalations such as contested broker-of-record situations and difficult coverage disputes
- Manage carrier relationships regarding servicing operations, appointment paperwork, and SLA negotiations
- Translate manual servicing tasks into product requirements for automation alongside engineering and product teams
- Maintain regulatory compliance including supervision documentation, continuing education tracking, and record retention
- Conduct regular 1:1 sessions to coach team members and develop staffing plans matching business growth
Requirements
- Minimum of five years of commercial lines service experience at a carrier, brokerage, or independent agency
- At least one to two years of experience leading or supervising a service team
- Familiarity with Workers' Compensation including class codes, experience modifiers, and premium audits
- Experience navigating carrier portals such as The Hartford and AmTrust
- Demonstrated fluency in AI and automation tools for transforming manual workflows
- Active Property and Casualty producer license, or willingness to obtain one within 90 days
Qualifications
- Experience with pay-as-you-go Workers' Compensation
- Colorado residency for licensing purposes
- Prior background building or scaling a service function from the ground up at an insurtech, MGA, or agency
- Industry designations such as CIC, CPCU, CISR, or AAI
- Pre-existing multi-state or nonresident licensing
Core Skills
Benefits
- Competitive base pay
- Benefits
- Equity in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The cash compensation range is $92,245 to $113,000 per year in Denver, with final offers determined by candidate location, experience, and expertise.
What type of employment is this?
This is a full-time employment position that includes base pay, benefits, and equity.
What license is required for this position?
You must hold an active Property and Casualty producer license, with a Colorado resident preferred or obtainable within 90 days with company support.
Sample Interview Questions
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