Remote opportunity at
GustoSenior Commercial Lines Account Manager
Gusto operates a platform supporting over 500,000 small businesses across the United States by managing payroll, health insurance, 401(k)s, and human resources functions. The company is…
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About This Role
Gusto operates a platform supporting over 500,000 small businesses across the United States by managing payroll, health insurance, 401(k)s, and human resources functions. The company is actively establishing its own property and casualty insurance agency, moving away from a third-party referral model toward an integrated, payroll-connected protection experience. As the first licensed account manager on the Business Insurance team, this individual will lay the foundational framework for the internal service…
Job Description
Gusto operates a platform supporting over 500,000 small businesses across the United States by managing payroll, health insurance, 401(k)s, and human resources functions. The company is actively establishing its own property and casualty insurance agency, moving away from a third-party referral model toward an integrated, payroll-connected protection experience.
As the first licensed account manager on the Business Insurance team, this individual will lay the foundational framework for the internal service department. The role entails managing day-to-day policy operations, carrying out proactive client outreach utilizing payroll intelligence, and partnering with product and engineering teams to transform repeated service scenarios into automated product specifications. Team members regularly incorporate artificial intelligence applications into their daily workflows for tasks such as summarization, triage, and drafting.
This position suits a candidate who excels in ambiguous environments, enjoys constructing operational procedures from the ground up, and possesses deep expertise in commercial lines insurance alongside automation fluency. Gusto embraces diversity and provides equal opportunity employment practices without regard to protected characteristics.
Responsibilities
- Manage daily servicing duties including policy endorsements, certificates of insurance, billing disputes, coverage inquiries, cancellations, reinstatements, premium audits, and renewals
- Act as the primary communication bridge between insured parties, insurance carriers, and licensed producers to clarify policy terms and exposures
- Conduct proactive outreach utilizing payroll data to identify and resolve class code drift, new-state hires, and federal employer identification number mismatches
- Investigate pending cancellations and non-payment queues to secure reinstatement or alternative replacement coverage
- Manage claims intake and status updates while coordinating hand-offs to carrier adjustment teams
- Collaborate with engineering and product units to turn recurring cases into automated product specifications for intake triage, endorsement submission, and certificate generation
- Draft standard operating procedures, service benchmarks, and escalation paths for the team
Requirements
- Minimum of five years of commercial lines service experience working within an independent agency, brokerage, or carrier handling small commercial accounts end-to-end
- Deep familiarity with Workers’ Compensation, including experience modifiers, class codes, premium audits, and state-specific regulations
- Demonstrated experience navigating carrier portals like The Hartford and AmTrust while coordinating with underwriting and servicing teams
- Practical experience utilizing artificial intelligence and automation tools in daily service operations for tasks such as drafting, triage, and summarization
- Evidence of building workflows, documenting processes, or implementing tools
- Possession of an active Property and Casualty producer license, or the willingness to obtain one within 90 days of hire
- Willingness to acquire nonresident licenses across the company footprint over time
Qualifications
- Prior experience with pay-as-you-go Workers' Compensation
- Colorado residency
- Industry professional designations such as CISR, CIC, AAI, ACSR, or CPCU
- Pre-existing multi-state or nonresident licensing
- Past work history at a digital agency, insurtech, MGA, or experience establishing a service department from inception
Core Skills
Benefits
- Competitive base salary
- Company equity in the form of Restricted Stock Units
- Standard employee benefits package
- Sponsorship of Property and Casualty coursework and examination fees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The cash compensation amount for this role is between $83,265 and $102,000 per year in Denver, with final offers determined by candidate experience, expertise, and location.
Are there specific licensing requirements to apply?
Applicants must hold an active Property & Casualty producer license or be willing to obtain one within 90 days of employment, with Gusto providing sponsorship for coursework and exams.
What kind of experience is required for this role?
Candidates need five or more years of commercial lines service experience handling small commercial accounts at an independent agency, brokerage, or carrier, along with strong Workers' Compensation knowledge.
Does this role require office attendance?
The source posting does not specify office attendance requirements for this particular remote role, though it mentions general physical office locations in Denver, San Francisco, New York City, and Scottsdale for certain teams.
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