Remote opportunity at
GustoSenior Commercial Lines Account Manager
Gusto operates a platform that manages payroll, employee health insurance, 401(k) plans, and human resources tasks for more than 500,000 small businesses nationwide. The company maintains…
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About This Role
Gusto operates a platform that manages payroll, employee health insurance, 401(k) plans, and human resources tasks for more than 500,000 small businesses nationwide. The company maintains physical offices in Denver, San Francisco, New York, and Scottsdale, and utilizes remote work setups requiring a reliable internet connection. Gusto is currently establishing an internal property and casualty insurance agency and seeks its first licensed account manager to build out the foundational service…
Job Description
Gusto operates a platform that manages payroll, employee health insurance, 401(k) plans, and human resources tasks for more than 500,000 small businesses nationwide. The company maintains physical offices in Denver, San Francisco, New York, and Scottsdale, and utilizes remote work setups requiring a reliable internet connection. Gusto is currently establishing an internal property and casualty insurance agency and seeks its first licensed account manager to build out the foundational service operations. This role focuses on handling daily account maintenance, executing outreach utilizing integrated payroll data, managing policy renewals or cancellations, and collaborating with product and engineering teams to automate workflows and draft standard operating procedures. The position suits professionals experienced in commercial lines insurance who thrive in ambiguous, zero-to-one environments and possess a strong familiarity with artificial intelligence tools for daily administrative and triage tasks.
Responsibilities
- Manage daily servicing tasks for the assigned book including endorsements, certificates of insurance, billing disputes, cancellations, reinstatements, and renewals
- Act as the primary communication link between insured individuals, carriers, and licensed producers to clarify policy coverages and exclusions
- Conduct proactive outreach utilizing payroll insights to identify classification code drift, employer identification number mismatches, and new-state hires
- Investigate pending cancellations and non-payment queues to secure reinstatement or alternative replacement coverage
- Process claims intake, report statuses, and coordinate necessary hand-offs with carrier adjusting departments
- Translate recurring service cases into product specifications to help engineering and product teams automate manual workflows
- Compose internal standard operating procedures, service standards, and escalation paths
Requirements
- Hold a minimum of five years of commercial lines service experience working within an independent agency, brokerage, or carrier handling small commercial accounts
- Demonstrate deep knowledge of workers compensation including class codes, premium audits, experience modifiers, and state regulations
- Possess experience navigating carrier portals like Hartford and AmTrust to service book accounts
- Show fluency in utilizing artificial intelligence and automation tools for summarization, drafting, triage, and outreach
- Provide evidence of building or redesigning processes, workflows, or tools
- Maintain a compliance mindset regarding licensed authorities, carrier sign-offs, and file documentation
- Hold an active Property and Casualty producer license or obtain one within ninety days of hire
Qualifications
- Possess a Colorado resident status for the producer license
- Hold industry designations such as CISR, CIC, AAI, ACSR, or CPCU
- Bring existing multi-state or nonresident licensing credentials
- Have prior experience working at a digital agency, insurtech, managing general agent, or standing up a service function from scratch
- Demonstrate familiarity with pay-as-you-go workers compensation
Core Skills
Benefits
- Receive a competitive base salary
- Earn company equity through restricted stock units
- Obtain employer sponsorship for required P&C licensing coursework and exams
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The annual cash compensation for this position ranges from $83,265 to $102,000 for candidates located in Denver, with final offers determined by factors such as location, experience, and expertise.
What are the licensing requirements for this position?
Candidates must hold an active Property and Casualty producer license or be willing to obtain one within ninety days of starting, with Gusto sponsoring the necessary coursework and exams.
What kind of experience is required?
Applicants must have at least five years of commercial lines service experience at a carrier, brokerage, or independent agency, with specific depth in workers compensation.
Does this role involve remote work?
The posting indicates remote work is supported, though employees approved to work outside of Gusto offices must maintain a secure, reliable, and consistent internet connection.
Sample Interview Questions
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