Remote opportunity at
RoManager, Practice Operations
Ro is a direct-to-patient healthcare company that offers nationwide telehealth, labs, and pharmacy services through a vertically integrated digital platform. Since 2017, the organization has assisted…
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About This Role
Ro is a direct-to-patient healthcare company that offers nationwide telehealth, labs, and pharmacy services through a vertically integrated digital platform. Since 2017, the organization has assisted millions of individuals across the United States, reaching nearly every county and a vast majority of primary care deserts. Recognized consistently as a top workplace, Ro seeks a Manager, Practice Operations to join the Care Delivery team. This full-time remote position suits a detail-oriented,…
Job Description
Ro is a direct-to-patient healthcare company that offers nationwide telehealth, labs, and pharmacy services through a vertically integrated digital platform. Since 2017, the organization has assisted millions of individuals across the United States, reaching nearly every county and a vast majority of primary care deserts. Recognized consistently as a top workplace, Ro seeks a Manager, Practice Operations to join the Care Delivery team.
This full-time remote position suits a detail-oriented, process-focused operator who enjoys organizing complex workflows and supporting frontline healthcare teams. In this capacity, you will oversee day-to-day administrative functions, manage onboarding programs, operate support ticketing systems, and lead high-priority operational initiatives.
You will collaborate closely with internal departments like Data, IT, and People to refine policies, introduce automation, and boost overall efficiency. Candidates should possess a strong background in healthcare operations, demonstrate proactive problem-solving abilities, and care deeply about empowering the professionals who deliver direct patient care.
Responsibilities
- Manage daily onboarding procedures for clinical and non-clinical frontline staff in collaboration with People, Learning and Development, and Credentialing departments
- Operate the internal support desk by resolving service tickets within established SLAs and improving self-service resources
- Partner cross-functionally with IT, Data, and People teams to enhance operational consistency and efficiency
- Drive high-priority special projects from initial planning to successful completion
Requirements
- Bring at least five years of experience working in healthcare operations
- Demonstrate strong project management and coordination capabilities with high attention to detail
- Show a proven track record of creating, automating, and improving operational processes
- Possess experience utilizing automation and technology to streamline workflows
- Adopt a proactive, resourceful, and helpful approach to closing operational gaps
Qualifications
- Experience in high-growth or technology-enabled care delivery environments
- Familiarity with Airtable
Core Skills
Benefits
- Full medical, dental, and vision insurance alongside a OneMedical membership
- Healthcare and Dependent Care Flexible Spending Accounts
- 401(k) plan featuring a company match
- Flexible paid time off policy
- Reimbursements for wellbeing, learning, and growth
- Paid parental leave and fertility benefits
- Pet insurance
- Student loan refinancing options
- Virtual resources providing counseling, mindfulness, and fitness support
Frequently Asked Questions
What is the employment type for this role?
This position is full-time.
Is this a remote position?
Yes, it is remote, though employees in the tri-state New York area work from headquarters on Tuesdays and Thursdays, and those outside the tri-state area attend periodic in-person team collaborations.
What is the salary range for this position?
The target base salary ranges from $102,000 to $125,000, supplemented by an equity and benefits package.
What experience is required to apply?
Applicants must have five or more years of experience in healthcare operations, alongside strong project management skills and a background in building or automating processes.
Sample Interview Questions
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