Manager, Professional Services Engineers, EMEA

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Work arrangement: Remote
Where applicants may be: Applicants in United Kingdom only
Salary: Not specified
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

Added to Jobsiz1h agoEmployer posted Oct 29, 2026

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About This Role

GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations accelerate digital transformation, enhance operational efficiency, and boost developer productivity. More than half of Fortune 100 companies and over 50 million registered users utilize GitLab to build and ship secure software rapidly. The organization champions an asynchronous, remote work culture that expects all team members to integrate artificial intelligence into daily workflows for enhanced efficiency and impact. The organization is…

Job Description

The organization is seeking a Manager for Professional Services Engineers in the EMEA region to lead a team delivering setup, migration, advisory, and training services. This position involves both people management and technical depth, requiring leaders to assist hands-on during complex enterprise engagements across Europe. The chosen candidate will guide performance, monitor project delivery, track utilization, and collaborate closely with Sales, Customer Success, and Technical Architects. This role suits experienced technical leaders who enjoy coaching engineers, refining service delivery operations, and driving client success within a fully remote environment.

Responsibilities

Manage and lead a team of Professional Services Engineers to support daily delivery across customer engagements
Conduct regular one-on-one sessions, coaching, feedback discussions, and career mentoring for team members
Oversee portfolio delivery outcomes for migrations, implementations, advisory offerings, and statement of work engagements
Track project health, identify potential delivery risks early, and provide hands-on help or escalations as needed
Collaborate with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, and resource projects
Monitor customer satisfaction, utilization metrics, and escalation trends to improve operational effectiveness
Act as a senior escalation point for intricate customer situations to guide resolutions while upholding service standards
Contribute to the ongoing refinement of professional services delivery standards, tooling, and knowledge sharing

Requirements

Significant experience leading and developing high-performing technical teams in client-facing settings
Strong technical background in platform engineering, DevSecOps, software delivery, or a related field
Experience managing or supporting professional services, technical consulting, migration programs, or implementations for enterprise clients
Proven ability to handle customer escalations, balance competing priorities, and drive clear outcomes
Strong collaboration skills for working cross-functionally with Sales, Customer Success, and Technical Architects
Delivery mindset prioritizing accountability, quality, and measurable results
Comfort working in a fully remote, asynchronous organization with strong organizational and written communication abilities
Alignment with corporate values of transparency, trust, and team development

Core Skills

Git Communication Excel Sales Recruitment

Benefits

Flexible paid time off
Team member resource groups
Equity compensation and employee stock purchase plan
Growth and development fund
Parental leave

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

Where is this job located?

This role is remote, with hiring occurring in countries around the world, though specific location-based eligibility requirements may apply.

What is the employment type?

The posting specifies full-time employment.

What salary is offered for this role?

The source posting does not specify a salary.

Who will the selected manager work with?

The manager will oversee a team of Professional Services Engineers based across Europe and partner closely with Technical Architects, Engagement Managers, Sales, and Customer Success.