Opportunity at
EburyMaritime Partner Relationship Associate
Ebury is expanding its client servicing team in London to support its fast-growing Maritime division. The role is office based and full-time. The team serves Ebury's…
Career Tools
About This Role
Ebury is expanding its client servicing team in London to support its fast-growing Maritime division. The role is office based and full-time. The team serves Ebury's global maritime partners, which work with Ebury through several partnership models, and the posting describes it as a small but energetic team. The associate will handle live requests from partners, including payment queries, deal execution, login and access requests and payment screening requests. Requests…
Job Description
Ebury is expanding its client servicing team in London to support its fast-growing Maritime division. The role is office based and full-time. The team serves Ebury's global maritime partners, which work with Ebury through several partnership models, and the posting describes it as a small but energetic team.
The associate will handle live requests from partners, including payment queries, deal execution, login and access requests and payment screening requests. Requests arrive in high volume by phone and email ticket, so the associate must work through them efficiently. The role involves looking after a set of partners and their end customers across APIs, FX and international payments, and carrying out currency trades routed through several liquidity providers on various platforms. The associate also builds working relationships with colleagues in screening, ops, reconciliation, compliance, treasury and tech, and helps partners grow their businesses using Ebury's product knowledge. The posting presents the role as a way to learn how FX, payments, compliance and technology work alongside the maritime industry.
The posting asks for fluent English. A degree is preferred, as are a strong mathematical, analytical or legal background, good interpersonal skills and prior customer service experience. Around a year in finance or maritime work, in sales, compliance or middle-office capacity, is desirable. Candidates should work accurately under pressure, learn quickly, pay close attention to detail and have excellent phone and written communication.
Responsibilities
- Handle live partner requests covering payment queries, deal execution, login and access, and payment screening
- Look after partners and their end customers across APIs, FX and international payments
- Carry out currency trades routed to several liquidity providers via various platforms
- Manage a high volume of incoming phone and email tickets from partners
- Build working relationships with colleagues in screening, ops, reconciliation, compliance, treasury and tech
- Help partners grow their existing business through product knowledge
Requirements
- Fluent English
- Can stay accurate and quick when under pressure
- Excellent written and verbal communication, including a strong phone manner
- Fast learner with high attention to detail and a positive, motivated attitude
- Strong interpersonal skills
Qualifications
- Degree-level education, which is preferred
- Strong mathematical, analytical or legal background
- Previous customer service experience
- At least one year in finance or maritime work, in sales, compliance or middle-office capacity, which is desirable
Core Skills
Benefits
- Organised training that builds basics first, then higher-level selling techniques
- Dedicated mentorship from experienced managers
- Access to tailored tools and systems
- Clear progression to leadership and specialist roles
- Benefits adjusted to location, which usually cover healthcare and social support
- Office in a central spot that is easy to reach by public transport
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Maritime Partner Relationship Associate job located?
The role is in London and is office based.
What experience does the posting ask for?
Fluent English is required. The posting says at least one year in finance or the maritime industry is desirable.
Is the job full-time?
Yes. The listing is classed as full-time.
Is a salary figure stated?
No figure is given. The posting mentions a generous benefits package tailored to location.
Is remote work offered?
No. The posting describes the role as office based.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.