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TwilioMarketing Operations Manager
Twilio is seeking a Marketing Operations Manager to lead and optimize marketing automation systems, event integrations, conversational marketing channels, and scalable operational workflows. In this remote…
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About this role
Marketing Operations Manager at Twilio is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Nov 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
Twilio is seeking a Marketing Operations Manager to lead and optimize marketing automation systems, event integrations, conversational marketing channels, and scalable operational workflows. In this remote position, the professional will shape the company's revenue operations infrastructure by tackling global-scale system integration challenges and utilizing artificial intelligence technologies for workflow automation. The employer specializes in shaping developer-focused communications solutions and creating personalized customer experiences for businesses worldwide.
This role suits professionals who want to own the outcome of their career growth while scaling marketing technology stacks. The duties involve overseeing conversational chat routing, designing automated workflows across CRM platforms, managing webinar system integrations, and collaborating cross-functionally with sales and technology departments. Candidates should note that while this is a remote-first position, hiring is restricted from certain states, and occasional travel may be necessary for team meetings or customer events.
Responsibilities
- Manage live chat routing workflows, lead distribution rules, and user experience enhancements
- Design and deploy scalable automated workflows across CRM and marketing automation platforms
- Handle end-to-end system integrations with event and webinar software
- Incorporate artificial intelligence capabilities into marketing operations workflow designs
- Identify and resolve data synchronization, system, and workflow issues
- Partner with sales, technology, and marketing teams to align architectures with go-to-market strategies
Requirements
- Bachelor degree in a related field
- Minimum of five years of practical experience in demand generation, revenue operations, or marketing operations
- At least three years of proven expertise utilizing CRM and marketing automation platforms such as Marketo or Salesforce
- Track record of developing scalable programs and optimizing event or webinar platform workflows
- Demonstrated background in integrating artificial intelligence into marketing operations workflows
- Strong problem-solving, analytical, written, and verbal communication skills
Qualifications
- Experience working within a remote-first and fast-paced global setting
- Practical background using customer data platforms like Twilio Segment
- Familiarity with conversational marketing solutions including Drift or Qualified
- Professional certifications in Marketo or Salesforce
- Interest in investigating emerging technologies to address business challenges
Core Skills
Benefits
- Competitive financial compensation
- Generous time off policies
- Paid parental and wellness leave
- Healthcare insurance
- Retirement savings program
- Eligibility to participate in corporate bonus and equity plans
- Support for community volunteering and donation efforts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, Twilio operates as a remote-first company for this role, though hiring is not permitted in CA, CT, NJ, NY, PA, WA. Additionally, occasional travel may be required for in-person team meetings or customer events.
What is the salary range for this position?
Compensation varies by geographic location, with specific ranges listed for various states and the San Francisco Bay area, while candidates in other locations will discuss pay during the hiring process.
What experience is required to apply?
Applicants must hold a bachelor degree and possess at least five years of practical experience in marketing operations, demand generation, or revenue operations, alongside three years of expertise with CRM and marketing automation platforms.
When is the application deadline?
Applications are intended to be accepted until November 30th, though this date may change based on business needs.
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