Opportunity at
SwiggyOperations Manager
This is a full-time, on-site operations management role at Swiggy. The manager heads a group of area managers and is accountable for raising operational efficiency and…
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About This Role
This is a full-time, on-site operations management role at Swiggy. The manager heads a group of area managers and is accountable for raising operational efficiency and meeting performance targets across assigned areas, while supporting new strategic programmes that help operations scale. The posting does not state a city or hub location. Responsibilities span the flow of deliveries and the customer journey in those areas. The job bridges the rollout team…
Job Description
This is a full-time, on-site operations management role at Swiggy. The manager heads a group of area managers and is accountable for raising operational efficiency and meeting performance targets across assigned areas, while supporting new strategic programmes that help operations scale. The posting does not state a city or hub location.
Responsibilities span the flow of deliveries and the customer journey in those areas. The job bridges the rollout team and the operations strategy group, and makes certain that systems, procedures and rules feed into dependable management reporting and information sharing. Cost review, rota planning, quality projects and process changes are also part of the role.
A large share of the job is people management. The manager oversees delivery staff discipline, settles disputes and walkouts, shapes retention and incentive approaches, and decides staffing and training needs. Weekly one-to-ones with area managers, individual coaching sessions and regular hub inspections are expected, with attention to customer satisfaction and to fewer cancellations caused by delivery executives.
Candidates should hold a postgraduate qualification and have four to six years of experience, ideally designing processes and implementing operations within logistics or supply chain. The role calls for an analytical mind comfortable with numbers, the ability to run several hubs at once, calm composure under pressure, and clear communication. Experience managing blue-collar employees is a clear advantage.
Responsibilities
- Head a group of area managers and be accountable for their performance and targets
- Lift efficiency and hit targets across the areas you oversee
- Support the launch of strategic programmes and suggest ways to grow operations
- Act as the bridge between the rollout team and the operations strategy group
- Oversee cost review and reporting, rota planning, quality projects and process changes
- Design and deliver a staff retention plan and determine recruitment and training requirements
- Refine internal systems, procedures and rules so management reports and information flow improve
- Keep delivery staff disciplined, settle disputes and walkouts, and help shape incentive pay
- Track live service standards and adherence to schedules
- Coach delivery executives individually and meet area managers each week to focus on customer satisfaction
- Make regular hub inspections to confirm compliance and handle complicated supervisor matters
- Reduce cancellations caused by delivery executives and aim for full compliance on uniform, bags and ID cards
Requirements
- Postgraduate degree plus four to six years in the field
- Background in designing processes and implementing operations, ideally in logistics or supply chain
- Analytical mind, comfortable with numbers and turning data into operating plans
- Effective planner who can juggle several hubs and rank tasks across daily, weekly and longer horizons
- Solid leadership and clear communication
- Calm under pressure, meticulous, and able to think critically to solve problems
Qualifications
- Experience managing blue-collar employees
- Enthusiasm for giving customers a positive experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The posting does not specify a city or location, but it describes the role as on site.
What experience is required?
The posting asks for a postgraduate qualification and four to six years of experience, ideally in process design or operations implementation in logistics or supply chain.
Is this a full-time role?
Yes, the posting lists it as full-time.
Is a salary listed?
The posting does not specify a salary or pay range.
Sample Interview Questions
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