Remote opportunity at
PavagoOperations Manager
Pavago is hiring a remote Operations Manager to direct daily client operations and implementation duties during U.S. business hours. This full-time position centers on translating strategic…
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About This Role
Pavago is hiring a remote Operations Manager to direct daily client operations and implementation duties during U.S. business hours. This full-time position centers on translating strategic business recommendations into actionable execution plans, tracking milestones, and keeping client engagements on schedule. The role suits an independent professional who can manage multiple priorities, communicate effectively with U.S.-based clients, and resolve operational blockers without constant supervision. Day-to-day duties involve running client implementation plans,…
Job Description
Pavago is hiring a remote Operations Manager to direct daily client operations and implementation duties during U.S. business hours. This full-time position centers on translating strategic business recommendations into actionable execution plans, tracking milestones, and keeping client engagements on schedule. The role suits an independent professional who can manage multiple priorities, communicate effectively with U.S.-based clients, and resolve operational blockers without constant supervision.
Day-to-day duties involve running client implementation plans, organizing project documentation, and handling direct communication with client managers and stakeholders. The professional in this role will draft standard operating procedures, build KPI scorecards, and maintain operational trackers to improve workflow efficiency. A typical workday includes reviewing active projects, preparing meeting agendas, following up on pending action items, and updating project trackers before the day concludes. The hiring process consists of an initial screening followed by a client interview and an offer stage.
Responsibilities
- Manage daily execution of implementation plans across multiple client engagements
- Convert business decisions into defined tasks, assigned owners, and deadlines
- Monitor project milestones and keep initiatives moving alongside internal teams and clients
- Maintain project plans, implementation trackers, and client documentation
- Lead direct communication with client owners and team members, including meeting preparation and follow-ups
- Create and maintain standard operating procedures, process maps, and KPI scorecards
- Identify operational delays and resolve issues independently or escalate them appropriately
Requirements
- At least three years of experience in operations, project management, implementation, client success, business operations, or a related field
- Demonstrated history of taking projects through to completion
- Experience supporting clients or companies based in the United States
- Professional fluency in written and spoken English
- Experience utilizing spreadsheets, project management software, CRMs, or documentation platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the position is remote and operates during U.S. business hours.
What is the employment type?
The role is full-time.
What experience is required for this role?
Candidates must have three or more years of experience in operations, project management, implementation, client success, business operations, or a related field.
What is the interview process?
The hiring process consists of an initial screening followed by a client interview and an offer stage.
What salary is offered for this role?
The salary is not stated in the source posting.
Sample Interview Questions
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