Remote opportunity at
SmartsheetOrder Operations Specialist (Remote Elegible - Costa Rica)
Smartsheet is currently seeking an Order Operations Specialist to join their team remotely within Costa Rica, reporting directly to the Manager of Order Operations. For over…
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About This Role
Smartsheet is currently seeking an Order Operations Specialist to join their team remotely within Costa Rica, reporting directly to the Manager of Order Operations. For over two decades, Smartsheet has built solutions to help teams manage work efficiently, and the company is now integrating AI agents with human teams to automate manual tasks and streamline operations. This position suits an organized professional experienced in sales operations who thrives in a…
Job Description
Smartsheet is currently seeking an Order Operations Specialist to join their team remotely within Costa Rica, reporting directly to the Manager of Order Operations. For over two decades, Smartsheet has built solutions to help teams manage work efficiently, and the company is now integrating AI agents with human teams to automate manual tasks and streamline operations. This position suits an organized professional experienced in sales operations who thrives in a fast-paced, high-growth setting.
In this role, you will provide comprehensive support to sales teams across the entire sales cycle while ensuring strict adherence to company policies and customer needs through data audits. Your daily duties will involve managing order approvals against strict turnaround time metrics, utilizing CRM and CPQ infrastructure to resolve system bottlenecks, and reviewing complex deal structures to balance commercial flexibility with financial risk. You will collaborate closely with internal departments including Legal, Finance, and Professional Services to clear transaction roadblocks, and you will work on continuous process improvements to boost sales efficiency and revenue recognition. The position requires managing high-volume surges at the end of months, quarters, and years, as well as adapting rapidly to organizational changes and evolving business rules.
Responsibilities
- Support sales teams through the full sales cycle by conducting data audits to maintain complete policy and customer compliance.
- Operate within Salesforce.com and CPQ systems to assist sales staff and report any data integrity issues or system bottlenecks.
- Handle daily approval workflows while focusing on turnaround time and SLA adherence.
- Evaluate complex deal structures, customize order forms, and guide commercial flexibility against financial risk.
- Collaborate cross-functionally with Legal, Finance, and Professional Services as the primary point of contact for transaction data reconciliation.
- Identify trends in the Quote-to-Cash cycle and implement process improvements to enhance sales efficiency and revenue recognition.
- Adapt to changing business guidelines and assist with documenting and training new operational workflows alongside team members.
Requirements
- Have at least 2 years of professional background in Deal Desk, Sales Ops, or Order Management with a history of meeting quantitative KPIs.
- Bring a minimum of 1 year of experience working in a multinational environment with diverse stakeholders and global time zones.
- Demonstrate B2+ English proficiency to effectively translate complex data issues into clear action items.
- Maintain residency in Costa Rica for this remote-eligible position.
Qualifications
- Familiarity with financial and revenue recognition principles as well as contracting guidelines.
- Experience handling high-volume surges at the end of months, quarters, and years.
- Strong analytical foundation for interpreting complex contract data and identifying transactional error patterns.
- Familiarity with tracking and reporting on volume trends, cycle times, and error rates.
Core Skills
Benefits
- Fully paid health and life insurance coverage for full-time employees and their family members.
- Monthly stipend to support work productivity.
- Asociacion Solidarista featuring employee and employer contributions alongside potential alliances with gyms and universities.
- 12 days of paid vacation paired with a flexible time away program.
- 20 weeks of fully paid maternity leave.
- 12 weeks of fully paid paternity and adoption leave.
- Personal paid volunteer day for community support.
- Professional growth opportunities including access to online Udemy courses.
- Company-funded perks including a personal Smartsheet account and a counseling membership.
- Teleworking options available from registered locations within Costa Rica.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is eligible for remote work, but you must reside in Costa Rica.
What experience is required for this role?
Candidates must have at least 2 years of experience in Order Management, Sales Ops, or Deal Desk, plus 1 year of experience in a multinational environment.
What is the salary for this position?
The salary is not specified in the job posting.
What benefits are provided?
Full-time employees receive fully paid health and life insurance for themselves and family members, monthly productivity stipends, paid vacation, fully paid parental leave, and more.
Sample Interview Questions
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