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LevelUpOrder Processing Tech Support Specialist
LevelUp is recruiting a full-time Order Processing Tech Support Specialist to assist sales teams that work in Salesforce. The role is fully remote. LevelUp is an…
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About This Role
LevelUp is recruiting a full-time Order Processing Tech Support Specialist to assist sales teams that work in Salesforce. The role is fully remote. LevelUp is an outsourcing agency offering technical, operational and back-office backing to agencies, software vendors and site owners, a service it has provided for more than seven years. The specialist is the first contact for sales staff when an order runs into trouble in Salesforce. The task…
Job Description
LevelUp is recruiting a full-time Order Processing Tech Support Specialist to assist sales teams that work in Salesforce. The role is fully remote. LevelUp is an outsourcing agency offering technical, operational and back-office backing to agencies, software vendors and site owners, a service it has provided for more than seven years.
The specialist is the first contact for sales staff when an order runs into trouble in Salesforce. The task is to find the fault behind a stalled order or opportunity, whether that is a validation rule, a wrong value or an incorrect selection, and to show the user how to fix it. Support arrives through Slack and Zendesk.
Some faults only surface when an order is processed. In those cases the specialist tries to reproduce the issue, isolates the root cause, and escalates with enough detail for someone else to act. Each fix is documented, tickets are tagged properly, and recurring problems are added to the knowledge base.
The posting describes a shifting schedule: hours depend on the client assigned and are often afternoon or overnight, so flexibility matters. The role follows US Central Time within a 40-hour fixed week. Equipment is supplied, and the company says it puts wellbeing and a healthy work-life balance first.
Candidates should bring practical Salesforce Sales Cloud skills spanning deals, customer accounts, quotes, orders and sales stages, along with two to three years of live chat support. They must have solved order processing problems, including validation errors, and must explain complicated fixes clearly in English. Extras include NetSuite knowledge, order management background, SQL or BigQuery, Jira, and time at a hosting or B2B SaaS business.
Responsibilities
- Be the initial contact for salespeople with Salesforce order difficulties, via Slack and Zendesk
- Find faults such as validation rules, wrong field values and incorrect selections that block orders
- Reproduce and isolate failures that occur during order processing before escalating
- Document fixes, tag tickets and add recurring issues to the knowledge base
- Cover afternoon or overnight shifts depending on the assigned client
Requirements
- Practical Salesforce Sales Cloud background touching deals, client accounts, quotes, orders and stages
- Two to three years of technical support delivered in real time over live chat
- Proven ability to fix faults that break order processing, such as validation failures or input errors
- Exceptional written and spoken English for non-technical colleagues
Qualifications
- Familiarity with NetSuite as an enterprise resource planning platform
- Work done in managing orders, running order flows, or backing sales operations
- Practical use of SQL, BigQuery or reporting software
- Familiarity with Jira for ticketing and escalation
- Experience at a hosting or B2B SaaS company
Core Skills
Benefits
- Equipment provided
- HMO health coverage
- 13th month pay
- A wellbeing-focused culture that values work-life balance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role full time and remote?
Yes. The listing calls it a full-time, fully remote job with a fixed 40-hour week.
What hours will the specialist work?
The schedule depends on the assigned client and is often afternoon or overnight. The role follows US Central Time.
What benefits are listed?
The posting lists equipment provided, HMO coverage and 13th month pay.
Sample Interview Questions
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