Remote opportunity at
CodekeeperParalegal with a passion for customer service (LegalTech)
Codekeeper is seeking a remote Paralegal with a passion for customer service (LegalTech) to join its Customer Success team. Founded by technology professionals, the employer specializes…
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About This Role
Codekeeper is seeking a remote Paralegal with a passion for customer service (LegalTech) to join its Customer Success team. Founded by technology professionals, the employer specializes in modern software escrow solutions designed to minimize third-party operational risks for the cloud era. Operating as a remote-first organization with a main office located in The Hague, Codekeeper combines client communication, technical support, and legal drafting within a dynamic SaaS environment. This multifaceted…
Job Description
Codekeeper is seeking a remote Paralegal with a passion for customer service (LegalTech) to join its Customer Success team. Founded by technology professionals, the employer specializes in modern software escrow solutions designed to minimize third-party operational risks for the cloud era. Operating as a remote-first organization with a main office located in The Hague, Codekeeper combines client communication, technical support, and legal drafting within a dynamic SaaS environment.
This multifaceted position acts as a vital connection between the company and its users. The role involves managing written agreements, addressing user inquiries, delivering technical setup support, assisting sales leads, and preparing customer reports. It suits detail-oriented individuals who enjoy combining client interaction with legal precision. Candidates will receive a comprehensive onboarding period and can apply in either English or Dutch.
Responsibilities
- Draft legal language for written agreements based on customer requirements under management oversight
- Handle user and lead requests regarding service offerings and account management via email and website chat
- Assist customers with configuring connections to their source code management platforms and administer internal settings
- Guide incoming sales leads by answering questions about services from first contact onward
- Inspect provided customer information and draft corresponding reports
- Conduct legal research and offer support on legal matters
Requirements
- Strong attention to detail with high organizational skills
- Proactive attitude and analytical thinking capabilities
- Excellent written English communication skills
- Familiarity with LegalTech concepts
- Proficiency in modern web tools such as Google Docs and similar platforms
- Ability to adapt and multitask in a fast-paced environment
Qualifications
- Prior experience in customer success or a comparable role
- Proficiency in drafting legal documents
- Exposure to working with diverse companies across various sizes and industries
Core Skills
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with opportunities for professional growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team environment valuing open communication and direct feedback
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Codekeeper is a remote-first company with this role designated as remote, alongside a central office located in The Hague.
What are the primary duties for this job?
Responsibilities include drafting and reviewing legal agreements, responding to customer service inquiries via email and chat, assisting clients with source code management platform setups, guiding sales leads, and drafting reports.
What background is required for this role?
Candidates need analytical thinking, proactive habits, strong written English skills, familiarity with LegalTech concepts, proficiency in web tools like Google Docs, and high organization. Prior customer success experience and legal drafting proficiency are preferred.
What is the salary for this position?
The compensation amount or salary range is not specified in the job posting.
How should I apply?
Applicants should submit an application explaining how they wish to fill the position, introduce themselves as a colleague, address some of the work done by the company, and submit it in either Dutch or English.
Sample Interview Questions
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