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WisePartner Operations Manager
Wise is seeking a Partner Operations Manager to take charge of operational strategy and daily execution for high-value banking and fintech clients on Wise Platform. Based…
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About This Role
Wise is seeking a Partner Operations Manager to take charge of operational strategy and daily execution for high-value banking and fintech clients on Wise Platform. Based on-site in Austin, this full-time role focuses on maintaining operational stability, retaining partner volume, and removing barriers to growth. This position suits an autonomous, data-driven professional with a strong background in operations and stakeholder management. The individual will work hand-in-hand with account managers and…
Job Description
Wise is seeking a Partner Operations Manager to take charge of operational strategy and daily execution for high-value banking and fintech clients on Wise Platform. Based on-site in Austin, this full-time role focuses on maintaining operational stability, retaining partner volume, and removing barriers to growth.
This position suits an autonomous, data-driven professional with a strong background in operations and stakeholder management. The individual will work hand-in-hand with account managers and operational groups, alongside product, engineering, legal, compliance, implementation, and business development teams. Core duties involve analyzing operational performance, serving as the final escalation point for partnership concerns, running business reviews, and guiding partners through executing solutions.
The role also requires advocating for enterprise client needs to influence product development, optimizing internal and external procedures, and encouraging partners to implement APIs and webhooks for automated support. Candidates should excel at translating complex technical concepts for diverse audiences and managing multiple priorities independently in a fast-paced environment.
Responsibilities
- Manage operational strategy and execution for a portfolio of enterprise banking and fintech partners
- Partner with account managers to drive volume retention and improve transfer success rates
- Act as the final escalation point to address operational concerns and resolve recurring friction patterns
- Lead data-driven business reviews and Quarterly Business Reviews to maximize partner value
- Advocate for partner requirements to influence internal product roadmaps
- Analyze servicing quality and review internal procedures and SLAs to ensure efficiency
- Encourage partners to adopt endpoints and webhooks for automated support operations
Requirements
- Minimum of 2 years of experience in operations working with enterprise clients or large organizations
- Demonstrated track record of driving projects to improve operational success metrics and SLAs
- Strong problem-solving abilities to identify root causes and collaborate cross-functionally
- Data-driven decision-making skills with the ability to analyze large datasets and prioritize improvements
- Stakeholder management experience including influencing C-level executives
- Technical fluency regarding APIs, webhooks, and system integrations
- Exceptional communication skills for technical and non-technical audiences
- Autonomous and adaptable work style suited for a fast-paced environment
- Ability to provide examples of unblocking solutions with product and engineering teams using data and overcoming pushback
Qualifications
- Experience in payments or banking
- Comprehensive understanding of correspondent banking products and solutions
- Experience working directly with Tier 1 or Tier 2 banks or large fintechs in an enterprise setting
- Familiarity with regulatory frameworks such as AML, KYC, and PSD2 affecting cross-border payments
- Experience leading technical onboarding or implementation projects for complex payment systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The position is located in Austin and is on-site.
What is the employment type?
The role is full-time.
What salary is offered for the Partner Operations Manager position?
The salary is not stated in the job posting.
What are the core experience requirements?
Candidates must have at least two years of experience in operations working with enterprise clients or large companies, along with experience driving projects that improve operational success metrics and SLAs.
Sample Interview Questions
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