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WisePartner Operations Manager
The Partner Operations Manager role is a full-time, on-site position in Austin within Wise Platform. It owns the operational strategy and day-to-day execution for a portfolio…
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About This Role
The Partner Operations Manager role is a full-time, on-site position in Austin within Wise Platform. It owns the operational strategy and day-to-day execution for a portfolio of banking and fintech partners that deliver payment solutions through the platform. The aim is to keep partners operationally stable, to improve how payment solutions are delivered, and to help partners grow. The role works working alongside Account Management, which holds the strategic relationship.…
Job Description
The Partner Operations Manager role is a full-time, on-site position in Austin within Wise Platform. It owns the operational strategy and day-to-day execution for a portfolio of banking and fintech partners that deliver payment solutions through the platform. The aim is to keep partners operationally stable, to improve how payment solutions are delivered, and to help partners grow. The role works working alongside Account Management, which holds the strategic relationship.
The focus is on volume retention and operational performance across enterprise platform partners. Responsibilities include analysing operational performance, removing straightforward processing friction, and acting as the final escalation point for operational concerns. The manager spots recurring friction patterns, runs business reviews and Quarterly Business Reviews, and sets success plans tied to transfer success, contact rates and customer satisfaction. During service disruptions, the manager leads the response, liaises between partners and internal teams, and drives fixes for root causes that affect wider operations, not only the partner involved.
The role also passes partner needs into product roadmaps and encourages partners to adopt endpoints and webhooks so that their support teams can be automated. Quality of servicing is reviewed through partner and end-user feedback, and the manager identifies key improvement areas. The posting seeks at least five years in fintech or banking, including work with enterprise clients or large payments businesses, and deep knowledge of cross-border payments and API-based implementation. Being data-driven and able to influence senior executives are central requirements.
Responsibilities
- Be accountable for keeping volumes steady, improving operations and managing relationships with enterprise platform partners
- Analyse operational performance and remove straightforward processing friction
- Act as the final escalation point for partner operational concerns
- Run business reviews and Quarterly Business Reviews with success plans tied to key metrics
- Lead incident response and communication between partners and internal teams
- Drive root-cause fixes for recurring issues affecting wider operations
- Feed partner feedback into product roadmaps and encourage adoption of endpoints and webhooks
Requirements
- At least five years in fintech or banking, with exposure to enterprise clients or large payments and financial services firms
- Working command of cross-border payment operations: rails, reconciliation and API-driven setups
- Data-driven decision making, with the ability to interpret large datasets to prioritise improvements
- Strong stakeholder management, including influence with C-level executives
- Technical fluency with APIs, webhooks and system integrations, without writing code
- Clear communication with technical and non-technical audiences
- Ability to show how data has unblocked work with product and engineering teams
Qualifications
- Understanding of correspondent banking products and solutions
- Work with large-scale banks or big fintechs in enterprise settings (Tier 1 or Tier 2)
- Familiarity with regulatory frameworks such as AML, KYC and PSD2
- Leadership of onboarding or rollout projects for intricate payment platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The role is based in Austin and is listed as on-site and full time.
What experience is required?
The posting asks for at least five years in fintech or banking, including enterprise banking or large payments work.
What technical knowledge is needed?
The role needs an understanding of APIs, webhooks and system integrations, though no coding is required.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
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