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WisePartner Operations Manager
Wise seeks a Partner Operations Manager to join the team in Austin on an on-site basis. This full-time role focuses on leading the operational strategy and…
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About This Role
Wise seeks a Partner Operations Manager to join the team in Austin on an on-site basis. This full-time role focuses on leading the operational strategy and day-to-day execution for high-value banking and fintech clients utilizing Wise Platform. The position involves collaborating closely with account management, product, technology, legal, compliance, implementation, and business development teams to secure operational stability and drive partner growth. The person in this position will act as…
Job Description
Wise seeks a Partner Operations Manager to join the team in Austin on an on-site basis. This full-time role focuses on leading the operational strategy and day-to-day execution for high-value banking and fintech clients utilizing Wise Platform. The position involves collaborating closely with account management, product, technology, legal, compliance, implementation, and business development teams to secure operational stability and drive partner growth.
The person in this position will act as the primary escalation point for partnership operations, manage business reviews, and utilize data to track performance metrics such as transfer success rates and contact rates. Ideal candidates bring extensive operations background supporting large enterprise clients, possess technical fluency in APIs and webhooks, and demonstrate strong stakeholder management capabilities.
Responsibilities
- Own operational strategy and execution for a portfolio of enterprise banking and fintech partners
- Partner with account management to drive volume retention targets and improve transfer success rates
- Serve as the final escalation point for operational concerns and resolve recurring friction patterns
- Lead data-driven business reviews and Quarterly Business Reviews to maximize partner value
- Advocate for partner needs to internal product and engineering teams to influence product roadmaps
- Analyze servicing quality and review internal procedures and SLAs to improve efficiency
Requirements
- At least five years of experience in operations working with enterprise clients or large companies
- Demonstrated track record of driving projects to improve operational success metrics and SLAs
- Strong problem-solving skills to identify root causes and work cross-functionally for permanent resolutions
- Ability to collect, analyze, and interpret large datasets for data-driven decision-making
- Strong stakeholder management skills with experience influencing C-level executives
- Technical fluency regarding APIs, webhooks, and system integrations
- Exceptional communication skills for technical and non-technical audiences
- Autonomous and adaptable working style in a fast-paced environment
Qualifications
- Experience in payments or banking
- Comprehensive understanding of correspondent banking products and solutions
- Direct experience working with Tier 1 or Tier 2 banks or large fintechs in an enterprise environment
- Familiarity with regulatory frameworks such as AML, KYC, and PSD2 affecting cross-border payments
- Experience leading technical onboarding or implementation projects for complex payment systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Austin and is on-site.
What is the employment type?
This position is full-time.
What is the salary for this role?
The salary is not specified in the job posting.
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