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SmartsheetPartner Operations Specialist (Remote Eligible - Costa Rica)
Smartsheet is currently hiring a Partner Operations Specialist to be based in Costa Rica and report directly to the local Manager of Partner Operations. Smartsheet is…
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About This Role
Smartsheet is currently hiring a Partner Operations Specialist to be based in Costa Rica and report directly to the local Manager of Partner Operations. Smartsheet is a company that has spent over twenty years helping teams manage projects efficiently, and is now integrating human teams with AI agents to automate tasks and surface insights. In this position, the professional will assist sales teams and channel partners all through the transaction…
Job Description
Smartsheet is currently hiring a Partner Operations Specialist to be based in Costa Rica and report directly to the local Manager of Partner Operations. Smartsheet is a company that has spent over twenty years helping teams manage projects efficiently, and is now integrating human teams with AI agents to automate tasks and surface insights. In this position, the professional will assist sales teams and channel partners all through the transaction lifecycle.
This opportunity is well-suited for an operations professional who thrives in a fast-moving, high-growth environment and enjoys collaborating across departments such as Finance, Legal, Professional Services, and Sales. Daily tasks involve working inside CRM platforms to handle intake queues, processing deal registrations, reviewing contracts, drafting order documents, and addressing channel partner questions. The ideal candidate brings background experience in SaaS operations and channel partnerships, and can effectively communicate while solving problems across different stakeholder groups.
Responsibilities
- Assist sales teams and channel partners through the complete sales cycle
- Process intake queues while maintaining established SLAs using Salesforce.com CRM and CPQ
- Handle partner deal registrations and lead routing
- Examine contracts and order documentation for accuracy and completeness
- Draft custom order forms, guide complex deals, and escalate specialized issues
- Facilitate deal reviews, support training, and ensure compliance with operational policies
- Oversee the daily deal approval process and coordinate transactions with Finance, Legal, Professional Services, and Sales
- Find ways to improve the Quote to Cash Cycle to speed up order processing
- Reconcile multiple transactions and contract adjustments
- Answer partner questions about purchase orders, quotes, invoices, order confirmations, pricing, and status updates
Requirements
- Minimum of 2 years of experience in Order Management, Sales Ops, or Deal Desk within a SaaS company
- Minimum of 2 years of experience working with Channel Partners
- Capability to keep order details and documentation updated in the system
- Familiarity with financial or revenue recognition principles and contracting guidelines
- Background operating in a high-volume and multi-transactional setting for end-of-month, end-of-quarter, and end-of-year periods
- Skill to adapt and execute new processes within a fast-paced environment
- Problem-solving abilities and cross-departmental stakeholder collaboration skills
Qualifications
- Experience working in Salesforce, Smartsheet, and Tableau
Core Skills
Benefits
- Fully paid health and life insurance for full-time employees and family members
- Monthly stipend for productivity and work support
- Asociacion Solidarista with employer contributions and alliances with gyms and universities
- 12 days of paid vacation plus a flexible time away program
- 20 weeks of fully paid maternity leave
- 12 weeks of fully paid paternity and adoption leave
- Personal paid volunteer day
- Professional development opportunities with access to LinkedIn Learning courses
- Counseling membership and a personal Smartsheet account
- Teleworking options from any registered location in Costa Rica
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role offers teleworking options from any registered location in Costa Rica and is based out of Costa Rica.
What experience is required for this role?
Candidates must have at least two years of experience in Order Management, Sales Operations, or a Deal Desk at a SaaS organization, alongside a minimum of two years of experience working with Channel Partners.
What is the salary for this position?
The salary for this position is not specified in the job posting.
What benefits are provided?
Full-time employees receive fully paid health and life insurance for themselves and family members, a monthly productivity stipend, paid vacation, fully paid parental leave, a personal volunteer day, and counseling membership.
Sample Interview Questions
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