Remote opportunity at
CrestaPartner Success Director
Cresta is a company that provides a unified artificial intelligence platform featuring conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost revenue and…
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About This Role
Cresta is a company that provides a unified artificial intelligence platform featuring conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost revenue and efficiency across multiple channels. The organization is seeking a remote Partner Success Director to manage relationships with partners and collaborate with the internal partner team. In this position, the individual will act as a trusted advisor to partners, helping them scale their practices while…
Job Description
Cresta is a company that provides a unified artificial intelligence platform featuring conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost revenue and efficiency across multiple channels. The organization is seeking a remote Partner Success Director to manage relationships with partners and collaborate with the internal partner team. In this position, the individual will act as a trusted advisor to partners, helping them scale their practices while driving business outcomes. The role sits at the intersection of go-to-market, product, and partnerships teams, ensuring partners are fully enabled to deliver joint solutions to mutual clients. This position suits a professional with extensive experience in customer-facing roles within the enterprise technology sector who excels at bridging business goals with technical solutions.
Responsibilities
- Manage relationships with technology and solution partners as the main point of contact and platform expert
- Create partner success plans and maturity roadmaps to improve solution adoption and partner self-sufficiency
- Design and run onboarding and ongoing enablement programs for partners
- Align partner business objectives and industry expertise with company capabilities and market opportunities
- Collaborate across departments including Product, Professional Services, Sales, and Enablement
- Partner with sales teams to support partner-sourced and partner-influenced opportunities
- Identify joint use cases and vertical-specific opportunities to accelerate success
- Monitor and report on solution adoption, partner performance, and overall ecosystem health
- Provide actionable feedback regarding market trends and product gaps to leadership and product teams
Requirements
- Minimum of 10 years of experience in customer-facing positions such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- At least 5 years of experience working in the contact center industry
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology settings
- Demonstrated capability to develop platform expertise and communicate with both technical and executive audiences
- Ability to translate business requirements into technical solutions
- Proven experience working cross-functionally across sales, product, and engineering teams
Core Skills
Benefits
- Competitive, location-based base salary
- Equity offerings
- Comprehensive benefits package for employees and their families
- Variable target compensation eligibility with potential to exceed target earnings
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that this is a remote role.
What is the compensation for the Partner Success Director role?
The target compensation includes an On-Target Earnings (OTE) range of $220,000 to $250,000 per year, which includes base pay and offers potential to exceed targets, along with equity and a comprehensive benefits package.
What background is required for applicants?
Candidates must have at least 10 years of experience in customer-facing roles like Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management, along with 5 or more years of experience in the contact center space.
What is the employment type?
The posting specifies that this is a full-time position.
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