Partner Technology Architect — Autonomous Workforce

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About This Role

ServiceNow is seeking a Partner Technology Architect for its Autonomous Workforce Practice to drive partner growth across AI-powered enterprise workflows, including IT service and operations management, employee experience, and strategic portfolio execution. ServiceNow builds an AI platform that unites data, workflows, and AI to help enterprises work more efficiently. This senior technical strategist role suits professionals with extensive background in pre-sales, solution architecture, or technical consulting who can bridge deep…

Job Description

Responsibilities

• Co-create autonomous-operations architectures and reference materials for ITSM, ITOM, HRSD, SPM, and industry workflows
• Drive adoption of AI-enhanced capabilities such as AI agents for self-service, autonomous incident resolution, and AIOps analytics
• Build reusable assets including solution templates, industry accelerators, demo environments, and workflow blueprints
• Lead technical workshops and proofs of concept with CIO, VP of IT Operations, and CHRO stakeholders
• Guide partners on competitive positioning against legacy platforms like BMC Helix, Jira Service Management, Ivanti, and Microsoft
• Design and deliver architecture training programs, executive briefings, and mentorship for partner architects and pre-sales teams
• Collaborate on joint business planning and guide partners from concept to commercialization with clear monetization pathways
• Advise partners on coexistence and migration strategies for customers transitioning from legacy platforms

Requirements

• 8+ years of pre-sales, solution architecture, or technical consulting experience in ITSM, ITOM, employee experience, or enterprise service management solutions
• 5+ years of deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms
• Expert-level knowledge of service and operations architectures including incident, problem, and change management, CMDB/CSDM, event management, and employee self-service
• Demonstrated understanding of the competitive landscape including BMC, Atlassian, Ivanti, Microsoft, and emerging platforms
• Deep expertise in IT or employee experience transformation for at least two industry verticals
• Proven experience engaging with CIO, IT operations, and CHRO executives
• Experience working with partner ecosystems such as GSIs, SIs, and ISVs
• Working knowledge of AI-enabled operations use cases including virtual agents, autonomous incident resolution, and predictive analytics
• Ability to travel up to 25% for partner, customer, and organizational activities

Qualifications

• Experience with ServiceNow IT Service Management, IT Operations Management, HR Service Delivery, and Strategic Portfolio Management
• ServiceNow certifications such as CIS-ITSM, CIS-Discovery, CIS-Event Management, CIS-HR, or CSA
• Experience with competitive platforms like BMC Helix, Jira Service Management, and Ivanti
• Background in IT operations strategy consulting, service management transformation, or employee experience design
• Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector

Core Skills

Benefits

• Equity when applicable
• Variable and incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs

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