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ServiceNowStaff Software Engineer, AI Native Engineering, Integrations
ServiceNow is hiring a Staff Software Engineer for the AI Native Engineering Integrations team within Flow, which operates as a conversational AI service desk. This team…
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About This Role
ServiceNow is hiring a Staff Software Engineer for the AI Native Engineering Integrations team within Flow, which operates as a conversational AI service desk. This team builds the mechanisms that allow Flow to connect with enterprise systems across chat, documents, ticketing, devices, and identity, transforming them into assets, actionable tools, and citable knowledge while maintaining security permissions. This role suits an experienced engineer who uses AI-assisted and agentic development methods…
Job Description
ServiceNow is hiring a Staff Software Engineer for the AI Native Engineering Integrations team within Flow, which operates as a conversational AI service desk. This team builds the mechanisms that allow Flow to connect with enterprise systems across chat, documents, ticketing, devices, and identity, transforming them into assets, actionable tools, and citable knowledge while maintaining security permissions.
This role suits an experienced engineer who uses AI-assisted and agentic development methods by default. The engineer will handle integration generation at scale, design reliable tool surfaces for AI models, enforce strict credential and permission policies, and provide technical leadership through architecture decisions and code reviews.
The current technology stack includes TypeScript on Bun, PostgreSQL, Temporal for durable execution, and Nango as the OAuth broker, though candidates should be fluent in this stack within weeks of starting.
Responsibilities
- Build pipelines that generate integrations from vendor specifications across a growing catalog
- Design tool surfaces, names, descriptions, and schemas so AI models can execute actions safely and accurately
- Own access-model mirroring, delete detection, validation, revocation, and tenant isolation policies
- Author skills and guardrails to support agentic coding and review generated code critically
- Raise the technical bar through architecture choices, code reviews, and mentoring engineers
Requirements
- Over 8 years of software engineering experience with strong fundamentals in system design, API design, relational data modeling, and testing
- Hands-on depth building and operating third-party integrations relied on by real tenants, including webhooks, rate limits, pagination, incremental sync, and delete detection
- Experience designing API or SDK surfaces intended for consumption without human documentation reading
- Track record of owning versioned contracts involving stable identifiers, deprecation, and migration
- Sound judgment regarding least-privilege access, admin consent, secrets handling, and tenant isolation
- Comfort with ambiguity and the ability to build from zero to one without a playbook
- Demonstrated technical leadership including architecture ownership, code quality advocacy, and mentoring
- Current, hands-on fluency with AI-assisted and agentic development
Qualifications
- Experience evaluating tool or function selection to measure whether a model picks the right action
- Experience with RAG or the Model Context Protocol
- Familiarity with SCIM or directory sync
- Background in IT service management or employee support products
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work policy for this role?
The position is based in Hyderabad. Work personas are assigned by ServiceNow based on the nature of work and home-to-office distance, utilizing flexible work approaches.
What employment type is this position?
This is a full-time position.
What is the salary range for this job?
The posting does not specify the salary range.
What technology stack does the team use?
The core stack utilizes TypeScript on Bun, PostgreSQL, Temporal for durable execution, and Nango as the OAuth broker.
Sample Interview Questions
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