Opportunity at
ServiceNowStaff UX Researcher, Tx Workflow
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru. This full-time, on-site role focuses on uncovering customer needs, pain points, and…
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About This Role
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru. This full-time, on-site role focuses on uncovering customer needs, pain points, and product opportunities to shape product strategies and roadmaps. The position requires partnering closely with engineering, product management, design, and support teams to ensure research informs early roadmap discussions. This role suits an experienced researcher capable of combining qualitative, quantitative, and telemetry data to generate…
Job Description
ServiceNow seeks a Staff UX Researcher, Tx Workflow to join its team in Bengaluru. This full-time, on-site role focuses on uncovering customer needs, pain points, and product opportunities to shape product strategies and roadmaps. The position requires partnering closely with engineering, product management, design, and support teams to ensure research informs early roadmap discussions.
This role suits an experienced researcher capable of combining qualitative, quantitative, and telemetry data to generate actionable insights. The successful candidate will translate complex data into clear narratives for various audiences, ranging from designers to senior executives. Responsibilities include championing the value of research, using AI capabilities to streamline analysis and execution, and mentoring other team members.
Responsibilities
- Identify and synthesize user needs, pain points, use cases, and product opportunities
- Partner with product management, design, engineering, and support to integrate research into early roadmap planning
- Influence product strategies by presenting evidence that alters priorities, scopes, or reframes problems
- Combine qualitative, quantitative, and telemetry data to shape future product directions and tactical recommendations
- Communicate complex research findings through clear narratives tailored for design and executive audiences
- Promote the strategic value of user research among senior leadership
- Apply advanced artificial intelligence skills to accelerate execution and analysis tasks
- Mentor colleagues and advocate for the discipline throughout the organization
Requirements
- Experience integrating artificial intelligence into decision-making, workflows, or problem-solving processes
- Proven background in applying qualitative and quantitative research methods to solve user problems
- Extensive experience utilizing customer-centered research techniques for product definition and design
- Expertise in designing, planning, and executing research studies, including goal setting, timelines, and sample plans
- Strong presentation skills to explain complex technical concepts clearly to stakeholders and customers
- Portfolio demonstrating research that successfully influenced product and design decisions
Qualifications
- Experience shipping enterprise software products across various user types
- Familiarity utilizing telemetry and analytics as data points
- Experience executing large-scale surveys alongside rich qualitative research techniques
- Ability to quickly learn new technical concepts
- Experience coaching and mentoring junior team members to support their professional growth
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of this role?
This position is located in Bengaluru and is designated as on-site.
What employment type is this?
This position is a full-time role.
What is the salary for this position?
The salary for this role is not specified in the job posting.
What are the core technical requirements?
Candidates must have experience integrating AI into work processes, a proven track record using qualitative and quantitative research methods, extensive experience with customer-centered research, and a portfolio showing how their research influenced product decisions.
Sample Interview Questions
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