Opportunity at
ServiceNowSr Sales Operations Mgr
ServiceNow is hiring a full-time Sr Sales Operations Mgr to be based on-site in Hyderabad. This position focuses on defining and operating new product introduction planning…
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About This Role
ServiceNow is hiring a full-time Sr Sales Operations Mgr to be based on-site in Hyderabad. This position focuses on defining and operating new product introduction planning and governance processes across cross-functional go-to-market teams to guarantee appropriate investment levels and responsiveness to customer needs. The role suits an analytical professional who can lead transformation projects, manage key performance indicators across the product lifecycle, and partner with enterprise business planning teams to…
Job Description
ServiceNow is hiring a full-time Sr Sales Operations Mgr to be based on-site in Hyderabad. This position focuses on defining and operating new product introduction planning and governance processes across cross-functional go-to-market teams to guarantee appropriate investment levels and responsiveness to customer needs. The role suits an analytical professional who can lead transformation projects, manage key performance indicators across the product lifecycle, and partner with enterprise business planning teams to deliver data-driven recommendations.
Key duties involve driving cross-functional alignment, overseeing digitization and automation initiatives from conception to completion, and ensuring post-sale readiness. Candidates will present progress updates to executive audiences and continuously evaluate optimization opportunities throughout the customer journey.
Responsibilities
- Define and operate new product introduction planning and governance processes across cross-functional go-to-market teams
- Establish and manage key performance indicators spanning leading and lagging indicators across the product lifecycle
- Lead initiatives within the new product introduction transformation portfolio, including automation and digitization projects
- Drive projects from initial concept through completion while meeting quality, budget, and timeline standards
- Collaborate with enterprise business planning teams to provide transparency into strategic priorities
- Perform detailed analyses to generate data-driven recommendations for leadership decision-making
- Deliver progress reports and synthesized information to stakeholders and executive audiences
- Identify and execute optimization opportunities across the customer journey to support new product introduction objectives
Requirements
- Experience leveraging or critically evaluating the integration of artificial intelligence into work processes, workflows, or decision-making
- Experience in business unit financial planning and analysis
- Strong project and program management skills combined with facilitation abilities
- Ability to lead diverse, high-performing matrixed teams
- Familiarity with SaaS business processes and the customer journey
- Proficiency in analyzing complex data and translating findings into actionable deliverables
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is on-site in Hyderabad.
What is the employment type?
This is a full-time position.
What salary or benefits are offered?
The posting does not specify salary or benefits details.
What experience is required for the Sr Sales Operations Mgr position?
Candidates must have business unit financial planning and analysis experience, project management skills, experience with AI integration in workflows, and familiarity with SaaS business processes.
Sample Interview Questions
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