Hybrid opportunity at
FreshworksMid-Market Account Manager
Freshworks is a SaaS business that has achieved over $1 billion in Annual Recurring Revenue. The company is hiring a Mid-Market Account Manager to work at…
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About This Role
Freshworks is a SaaS business that has achieved over $1 billion in Annual Recurring Revenue. The company is hiring a Mid-Market Account Manager to work at its San Mateo, California headquarters on a hybrid schedule requiring on-site presence three days per week from Tuesday to Thursday. This professional will oversee a book of business valued at approximately $5 million in ARR, where the focus is split between 70 percent expansion…
Job Description
Freshworks is a SaaS business that has achieved over $1 billion in Annual Recurring Revenue. The company is hiring a Mid-Market Account Manager to work at its San Mateo, California headquarters on a hybrid schedule requiring on-site presence three days per week from Tuesday to Thursday. This professional will oversee a book of business valued at approximately $5 million in ARR, where the focus is split between 70 percent expansion and 30 percent retention.
In this position, the account manager introduces solutions from a growing multi-product portfolio that includes recent strategic acquisitions such as Torii and Robusta. The role suits a commercial-minded sales professional capable of driving cross-sell revenue, uncovering new use cases, building business cases, and closing expansion deals ranging from smaller add-ons to six-figure transactions. Team members collaborate closely with Solutions Engineering, Customer Success, and other internal stakeholders to support account growth.
Responsibilities
- Manage a portfolio of Mid-Market and Commercial customers representing approximately $5 million in ARR
- Drive expansion revenue by identifying new use cases, leading discovery conversations, and building business cases
- Close opportunities varying from smaller add-ons to six-figure expansion deals
- Engage stakeholder organizations to understand challenges and position value-delivering solutions
- Leverage an IT and customer experience product suite to generate cross-sell and upsell activity
- Maintain accurate forecasts, prioritize opportunities, and execute against revenue goals
- Partner with Customer Success and Solutions Engineering to support the customer experience and growth
Requirements
- Possess 3 to 5 plus years of quota-carrying closing experience in B2B SaaS sales, account management, or a related revenue-generating function
- Demonstrate a history of meeting or exceeding sales quotas
- Work on a hybrid schedule with on-site presence three days per week from Tuesday through Thursday in San Mateo, California
Core Skills
Benefits
- On-Target Earnings ranging from $200,000 to $280,000 per year with a 60/40 base and variable compensation split
- Performance-based commission opportunities and accelerators
- Health, dental, and vision insurance coverage
- Equity opportunities
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Mid-Market Account Manager role?
This is a hybrid role based out of the Freshworks headquarters in San Mateo, California, with on-site expectations of three days per week from Tuesday to Thursday.
What is the compensation package for this position?
On-Target Earnings range from $200,000 to $280,000, which includes a base salary and variable compensation on a 60/40 split. Additional compensation elements include performance-based commissions, accelerators, equity opportunities, and comprehensive health, dental, and vision benefits.
What experience is required to apply?
Applicants must have 3 to 5 or more years of quota-carrying closing experience in B2B SaaS sales, account management, or a similar revenue-generating role, along with a demonstrated history of meeting or exceeding sales quotas.
What are the primary targets for the book of business?
The role manages an approximately $5 million ARR book of business focused heavily on expansion, maintaining a split of 70 percent expansion and 30 percent retention.
Sample Interview Questions
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