Remote opportunity at
NateraPatient Coordinator
Natera is hiring a remote, full-time Patient Coordinator to support its Signatera product line. The role focuses on building relationships between Natera and patients so that…
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About This Role
Natera is hiring a remote, full-time Patient Coordinator to support its Signatera product line. The role focuses on building relationships between Natera and patients so that testing is managed on time. The coordinator acts as a patient advocate inside the company and works closely with assigned Nurse Coordinators. Duties include supporting existing customers, assessing patient needs around support, logistics and problem solving, and keeping a service-oriented relationship with patients. The…
Job Description
Natera is hiring a remote, full-time Patient Coordinator to support its Signatera product line. The role focuses on building relationships between Natera and patients so that testing is managed on time. The coordinator acts as a patient advocate inside the company and works closely with assigned Nurse Coordinators.
Duties include supporting existing customers, assessing patient needs around support, logistics and problem solving, and keeping a service-oriented relationship with patients. The position also covers handling data and analysis requests coming from across the company in a timely way, using business systems such as QlikView and Salesforce, and identifying patient relationships that can lead to ongoing testing. Revenue growth and market development come through direct contact with patients.
The posting makes clear that the role regularly works with protected health information in both paper and electronic form. New hires must complete HIPAA and privacy, policy compliance and security training within their first 30 days and keep up with company training requirements.
Candidates should bring a background in call center work and sales, along with an outgoing, presentation-ready style. Natera is described as a cell-free DNA testing company focused on oncology, women's health and organ health, and a background in medical or biological sciences is preferred.
Responsibilities
- Support existing customers together with the assigned Nurse Coordinator
- Assess patient needs around support, logistics and problem solving
- Maintain a service-oriented relationship with patients
- Handle data and analysis requests from across the company on time
- Use business systems such as QlikView and Salesforce
- Identify and nurture patient relationships that lead to ongoing testing
- Protect patient health information in line with HIPAA requirements
- Complete required training and maintain current training status
Requirements
- At least 2 years of inbound and outbound call center experience
- At least 2 years of sales experience
- Strong quantitative skills and MS Excel proficiency
- Excellent written and verbal communication skills
- Strong organizational skills and a sense of urgency
- Ability to work both independently and as part of a team
- Ability to explain the company's technology to potential patients
- Completion of HIPAA/PHI privacy and security training within the first 30 days of hire
Qualifications
- Background in medical or biological sciences is preferred
- Outgoing personality with strong oral and presentation skills
Core Skills
Benefits
- Medical, dental, vision, life and disability plans for eligible employees and dependents
- Free testing for employees and their immediate families, plus fertility care benefits
- Pregnancy and baby bonding leave
- 401(k) benefits
- Commuter benefits
- Employee referral program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting lists the location as remote, and the role is full-time.
What experience is required?
The posting asks for at least 2 years of inbound and outbound call center experience and at least 2 years of sales experience.
Does the role involve patient data?
Yes, the role regularly works with protected health information in paper and electronic form. Required privacy and security training must be completed within the first 30 days of hire.
Does the posting list a salary?
No, the posting does not specify a salary.
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