Remote opportunity at
FastSpringPayment Operations Specialist
FastSpring is seeking a Payment Operations Specialist to join its Technical Operations department on a remote basis within the United States. Established in 2005, the company…
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About This Role
FastSpring is seeking a Payment Operations Specialist to join its Technical Operations department on a remote basis within the United States. Established in 2005, the company maintains a headquarters in Santa Barbara alongside global offices and offers a platform that enables digital product, SaaS, gaming, and AI enterprises to manage worldwide online sales, checkouts, and taxation. This entry-to-early career position sits within the Trust and Safety reporting structure and supports…
Job Description
FastSpring is seeking a Payment Operations Specialist to join its Technical Operations department on a remote basis within the United States. Established in 2005, the company maintains a headquarters in Santa Barbara alongside global offices and offers a platform that enables digital product, SaaS, gaming, and AI enterprises to manage worldwide online sales, checkouts, and taxation. This entry-to-early career position sits within the Trust and Safety reporting structure and supports the daily health of the payment network utilized by over 2,500 sellers. The professional in this role will handle chargeback workflows, track key performance indicators, investigate anomalies, and resolve issues across various geographical regions and payment processors. This function suits individuals interested in building experience in fraud prevention, risk management, and payment optimization while collaborating across functional teams to improve seller experiences.
Responsibilities
- Manage the complete chargeback lifecycle, including preparing and filing representments
- Track chargeback win rates, volumes, and related metrics using established reports and software
- Gather supporting documentation for disputes by coordinating with sellers and internal departments
- Review alerts and payment processor dashboards to spot potential service disruptions or complications
- Handle Tier I and Tier II payment inquiries originating from internal personnel and sellers
- Examine routine problems related to refunds, settlements, disputes, and processor performance
- Draft and maintain standard operating procedures for payment operations and chargeback handling
Requirements
- Have a minimum of one year of prior work background in chargebacks, payment operations, finance operations, customer support operations, or a comparable field
- Possess a foundational understanding of card transactions and the dispute or chargeback process
- Demonstrate strong attention to detail along with the ability to adhere to established procedures
- Display effective communication and organizational abilities
- Feel comfortable working with spreadsheets, dashboards, and data
- Operate across multiple platforms within a globally distributed, fast-paced environment
Qualifications
- Bring prior exposure to merchant-of-record environments, payment processors, or chargeback processing
- Demonstrate familiarity with dispute management software or payment processor dashboards
- Show a strong interest in furthering knowledge surrounding payment optimization, fraud, and risk
Core Skills
Benefits
- Base pay of USD 63,000 per year
- Eligibility for the corporate bonus plan
- A variety of employee benefits provided by the company
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
The role is remote within the United States.
What is the salary for the Payment Operations Specialist?
The estimated base pay is USD 63,000 per year, and the role may also be eligible for the corporate bonus plan.
What level of experience is required?
This is an entry-to-early career position requiring at least one year of experience in customer support operations, chargebacks, payment operations, finance operations, or a related field.
Who does this role report to?
The position reports to the Director of Trust and Safety.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
