Remote opportunity at
MercuryPayroll Operations Specialist
Mercury is seeking a Payroll Operations Specialist to support the compliance infrastructure that keeps customer payroll operations running smoothly for full-time employees in a remote environment.…
Career Tools
About This Role
Mercury is seeking a Payroll Operations Specialist to support the compliance infrastructure that keeps customer payroll operations running smoothly for full-time employees in a remote environment. This role involves managing operational workflows across state registrations, employer account maintenance, workers' compensation, business registrations, Foreign Qualification, Registered Agent Administration, Statements of Information, and related requirements. The person in this position will collaborate closely with Payroll Operations, Customer Support, Benefits, government agencies, insurance…
Job Description
Mercury is seeking a Payroll Operations Specialist to support the compliance infrastructure that keeps customer payroll operations running smoothly for full-time employees in a remote environment. This role involves managing operational workflows across state registrations, employer account maintenance, workers' compensation, business registrations, Foreign Qualification, Registered Agent Administration, Statements of Information, and related requirements.
The person in this position will collaborate closely with Payroll Operations, Customer Support, Benefits, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience. Key duties include researching state and local regulations, managing account lifecycles, investigating operational issues, maintaining accurate customer records, and improving processes.
This opportunity is well-suited for professionals with a background in payroll operations, compliance, insurance operations, or business registrations who possess strong research skills, attention to detail, and a customer-focused approach. Mercury provides a total rewards package that includes base salary, equity such as stock options and RSUs, and benefits, with competitive compensation ranges determined by the candidate's experience, expertise, geographic location, and internal equity.
Responsibilities
- Manage end-to-end workflows for state registrations, employer account maintenance, workers' compensation, Foreign Qualification, Registered Agent Administration, and Statements of Information
- Research state and local regulations to determine steps needed for establishing and maintaining employer accounts and business registrations
- Collaborate directly with government agencies, insurance carriers, brokers, and third-party partners to set up accounts, gather information, and resolve issues
- Oversee account, registration, and policy lifecycle changes such as renewals, audits, transfers, updates, and closures
- Investigate and resolve registration, policy, coverage, and account access issues
- Maintain accurate documentation, credentials, deadlines, status tracking, and customer records
- Communicate requirements, timelines, blockers, and next steps to internal partners and customers
- Identify recurring issues to improve processes, documentation, controls, and automation
- Handle a high-volume workload while prioritizing time-sensitive and high-risk tasks
- Support other Payroll Operations initiatives and duties as team and business needs evolve
Requirements
- Minimum of two years of experience in payroll operations, state or business registrations, workers' compensation, insurance operations, compliance operations, or a related field
- Demonstrated ability to manage work independently from intake through resolution with limited oversight
- Strong research and problem-solving abilities to navigate unfamiliar state requirements, agency websites, and carrier systems
- Excellent attention to detail for managing multiple deadlines and workflows
- Strong written and verbal communication skills with a customer-focused mindset
- Comfort interacting directly with government agencies, vendors, carriers, and cross-functional partners
- Curiosity and willingness to develop deep subject-matter expertise
Qualifications
- Experience with multi-state employer or business registrations and account maintenance
- Experience with workers' compensation policy administration, audits, renewals, or carrier relationships
- Experience handling Foreign Qualification, Registered Agent Administration, Statements of Information, or other business compliance filings
- Background in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment
Core Skills
Benefits
- Base salary
- Equity including stock options and RSUs
- Benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote and full-time.
What experience is required for this role?
Candidates must have at least two years of experience in payroll operations, compliance operations, state or business registrations, workers' compensation, insurance operations, or a related field.
What is the salary range for this position?
Base salary ranges vary by location. For US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area, the range is $85,500 to $96,200 USD. For US employees outside those areas, it is $77,000 to $86,600 USD. For Canadian employees, the range is $80,800 to $90,900 CAD.
What does the total rewards package include?
The total rewards package includes a base salary, equity in the form of stock options or RSUs, and benefits.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.