Opportunity at
Customer.ioPeople Partner
Customer.io is seeking a People Partner to expand its United States team and support global staff members within a dynamic environment. The company provides a messaging…
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About This Role
Customer.io is seeking a People Partner to expand its United States team and support global staff members within a dynamic environment. The company provides a messaging platform utilized by more than 8,000 businesses—ranging from startups to major brands—to deliver automated email, push, in-app, and SMS communications driven by behavioral data. This role suits an HR professional who wants to deepen their business partnership skills and contribute to a high-performing culture.…
Job Description
Customer.io is seeking a People Partner to expand its United States team and support global staff members within a dynamic environment. The company provides a messaging platform utilized by more than 8,000 businesses—ranging from startups to major brands—to deliver automated email, push, in-app, and SMS communications driven by behavioral data.
This role suits an HR professional who wants to deepen their business partnership skills and contribute to a high-performing culture. The person in this position will act as an advocate for employees by utilizing data analytics, change management practices, and workforce planning expertise. Responsibilities span across talent management, professional development, retention strategies, and organizational effectiveness alongside a cross-functional group.
Responsibilities
- Partner with departmental leaders to align business needs with organizational capabilities and growth plans
- Manage annual and bi-annual review cycles, guide calibration and compensation decisions, and coach managers on accountability
- Assist staff and managers with day-to-day questions and employee relations concerns
- Assess team structures and collaborate with leaders to implement operational improvements
- Facilitate change management initiatives and build change readiness throughout teams
- Analyze people metrics, employee experience data, and lifecycle information to spot trends and guide decisions
- Collaborate with leaders to roll out engagement initiatives and people programs supporting staff development
Requirements
- 5 or more years of progressive human resources or people experience, preferably as an HRBP or People Partner supporting multiple functions
- Demonstrated depth in organizational design, change management, performance management, diversity, equity, inclusion, and belonging, coaching, and rewards programs
- Strong foundation in utilizing people data and analytics to diagnose challenges and inform decisions
- Experience partnering with leaders to demonstrate influence and accountability aligned with people goals
- Ability to establish trust, fairness, and credibility within a global environment
Core Skills
Benefits
- Equity grant in the form of stock options
- 100 percent coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families
- 16 weeks of paid parental leave
- Unlimited paid time off
- Stipends for remote work and wellness
- Professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the People Partner role?
The compensation package ranges between $100,000 and $130,000 USD per year, subject to market rate adjustment, plus stock options.
What experience level is required for this position?
Candidates must have 5 or more years of progressive HR or people experience, ideally working as an HRBP or People Partner across multiple functions.
What benefits are included with this job?
Benefits include full medical, dental, vision, mental health, and supplemental insurance coverage for employees and their families, 16 weeks of paid parental leave, unlimited paid time off, remote work and wellness stipends, and a professional development budget.
What does the interview process look like?
The process includes a video call with a recruiter, a video call with the hiring manager, a panel interview with leadership and team members involving a take-home assignment and presentation, followed by background checks and employment verifications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.