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Customer.ioProduct Manager, Agent
Customer.io is hiring a Product Manager, Agent to lead the product development of its proprietary agent and serve AI-first marketers. Over 9,000 global companies rely on…
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About This Role
Customer.io is hiring a Product Manager, Agent to lead the product development of its proprietary agent and serve AI-first marketers. Over 9,000 global companies rely on Customer.io to automate behavioral emails, push notifications, SMS, and in-app messaging. This role operates within a growing self-serve business unit, collaborating closely with fellow product managers, engineers, marketing, customer experience, and design teams to eliminate friction, boost user activation, and drive long-term retention and…
Job Description
Customer.io is hiring a Product Manager, Agent to lead the product development of its proprietary agent and serve AI-first marketers. Over 9,000 global companies rely on Customer.io to automate behavioral emails, push notifications, SMS, and in-app messaging. This role operates within a growing self-serve business unit, collaborating closely with fellow product managers, engineers, marketing, customer experience, and design teams to eliminate friction, boost user activation, and drive long-term retention and monetization.
The position is suited for a product professional who prioritizes customer empathy, runs experiments over debating opinions, communicates clearly, and takes full ownership of their assigned product domain. Customer.io operates in an async-first, remote environment where autonomy is valued.
Responsibilities
- Manage the product lifecycle for the company agent to ensure it remains competitive and helpful for AI-first marketers
- Collaborate with the agent team, squads, and other product managers to integrate the agent seamlessly across the platform
- Identify and eliminate customer friction points through data analysis, experimentation, and direct customer insights
- Establish and monitor success metrics tied to activation, retention, and monetization
- Partner cross-functionally with Marketing, Customer Experience, and Design teams
- Work alongside Engineering to scope, prioritize, and deliver valuable product improvements
- Share priorities and project updates transparently across teams and leadership
Requirements
- Minimum of 3 years of product management experience within a SaaS environment
- Previous experience managing an agentic product experience
- Hands-on experience using or building AI-powered tooling within a product workflow
- Demonstrated track record of enhancing activation or retention metrics
- Strong analytical and experimentation capabilities with comfort operating in ambiguity
- Prior experience collaborating across Product, Marketing, and Customer Experience teams
- Ability to work autonomously in an async-first, remote setting
Core Skills
Benefits
- Equity grant in the form of stock options
- Full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family
- 16 weeks of paid parental leave
- Unlimited paid time off
- Stipends allocated for remote work and wellness
- Dedicated professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Product Manager, Agent role?
Depending on experience and location zones, the starting base salary ranges from $137,000 to $187,200 per year, supplemented by stock options.
What experience is required for this position?
Applicants must have at least 3 years of SaaS product management experience, prior experience managing an agentic product experience, and a background in using or developing AI-powered tooling.
Is this a remote position?
Yes, the posting specifies comfort working autonomously in a remote, async-first environment.
What does the interview process involve?
The hiring process consists of a 30-minute recruiter call, a 30-minute video call with the hiring manager, a 60-minute product case discussion with engineering team members, and a 60-minute product case review panel.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.