Opportunity at
Customer.ioMid-Market Account Executive, Americas
Customer.io is seeking a Mid-Market Account Executive for the Americas to join its expanding sales team in the United States. Over 9,000 global brands and startups…
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About This Role
Customer.io is seeking a Mid-Market Account Executive for the Americas to join its expanding sales team in the United States. Over 9,000 global brands and startups utilize the company platform to send automated, behavioral data-driven emails, SMS, push notifications, and in-app messages. This position involves managing the complete sales pipeline from start to finish through inbound demand and self-sourced or SDR-supported leads. This is a full-cycle sales position focused on…
Job Description
Customer.io is seeking a Mid-Market Account Executive for the Americas to join its expanding sales team in the United States. Over 9,000 global brands and startups utilize the company platform to send automated, behavioral data-driven emails, SMS, push notifications, and in-app messages. This position involves managing the complete sales pipeline from start to finish through inbound demand and self-sourced or SDR-supported leads.
This is a full-cycle sales position focused on new customer acquisition within targeted mid-market segments. The professional chosen for this role will conduct discovery sessions, run product demonstrations, and close deals typically under $50,000 in annual contract value. Candidates must possess relevant B2B software or marketing technology sales background, strong communication capabilities, and familiarity with consultative frameworks like MEDDPICC. Customer.io provides a transparent compensation and benefits structure, including a base salary paired with variable pay, stock options, comprehensive family medical coverage, and unlimited paid time off.
Responsibilities
- Build and maintain a sales pipeline using self-sourced opportunities and leads supported by SDRs
- Drive the complete sales cycle from initial discovery and prospecting to product demos and closing
- Conduct discovery calls to analyze client business needs and align them with the platform offerings
- Collaborate with the SDR team to provide feedback on lead quality
- Work alongside Customer Success and Technical Support to ensure smooth post-sale transitions
- Track and report on individual performance metrics and pipeline progression
- Engage in high-volume prospecting through cold and warm outreach
- Manage accounts with shorter sales cycles and lower annual contract values
Requirements
- Minimum of two years of full-cycle sales experience within B2B SaaS or MarTech environments handling mid-market accounts
- Residency in the United States
- Proven track record of closing deals and acquiring new customers in the B2B SaaS industry
Qualifications
- Familiarity with MEDDPICC or comparable consultative selling and discovery frameworks
- Strong written and verbal communication skills with an engaging professional presence
- Demonstrated problem-solving abilities to identify client needs and position solutions effectively
Core Skills
Benefits
- Base salary of $95,000 with a $95,000 variable component totaling $190,000 OTE USD
- Equity grants in the form of stock options
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families
- 16 weeks of paid parental leave
- Unlimited paid time off
- Stipends for remote work and wellness
- Professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary and total compensation for the Mid-Market Account Executive role?
The position offers a base salary of $95,000 combined with a $95,000 variable component, resulting in a total OTE of $190,000 USD, alongside stock options.
Where is the role located?
The role is based in the United States, and applicants must be located in the US to be considered.
What level of experience is required for this position?
Applicants need at least two years of experience in full-cycle B2B SaaS or MarTech sales handling mid-market accounts.
What benefits are provided by Customer.io?
Benefits include fully covered health, dental, vision, mental health, and supplemental insurance for employees and their families, 16 weeks of paid parental leave, unlimited paid time off, remote work and wellness stipends, and a professional development budget.
Sample Interview Questions
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