Opportunity at
ServiceNowKey Account Director - CRM ( CPQ)
ServiceNow is hiring a Key Account Director to lead market success for its product lines within an assigned territory. Operating from Mumbai, this full-time role focuses…
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About This Role
ServiceNow is hiring a Key Account Director to lead market success for its product lines within an assigned territory. Operating from Mumbai, this full-time role focuses on driving business growth and maintaining client relationships for enterprise-class customer experience and business software solutions. This position suits a seasoned sales professional capable of steering complex sales cycles and engaging executive leadership. The person in this role will build territory strategies, handle target…
Job Description
ServiceNow is hiring a Key Account Director to lead market success for its product lines within an assigned territory. Operating from Mumbai, this full-time role focuses on driving business growth and maintaining client relationships for enterprise-class customer experience and business software solutions.
This position suits a seasoned sales professional capable of steering complex sales cycles and engaging executive leadership. The person in this role will build territory strategies, handle target prospect lists, and meet periodic sales quotas. Responsibilities include running initial executive discussions, partnering with solution consultants on software demonstrations, and managing the complete sales pipeline. The successful candidate will also support regional partner channels and utilize internal systems for accurate forecasting and lead tracking.
Responsibilities
- Fulfill quarterly and annual sales quotas across a designated territory
- Formulate regional sales plans and target prospect lists
- Facilitate initial discussions and positioning meetings with executives and CxOs
- Collaborate with solution consultants and extended teams to deliver software demonstrations
- Manage the end-to-end sales process and handle opportunity closures
- Maintain ongoing client relationships to guarantee customer satisfaction and generate extra revenue streams
- Back regional partner channels to foster effective customer experiences
- Track leads, territory plans, and goals through internal technological tools
- Gather data from search engines, social media, CRM systems, and AI tools
- Travel occasionally for meetings or training purposes
Requirements
- Possess at least 12 years of sales background generating new business for enterprise-class business solutions or customer experience products
- Demonstrate familiarity with the sales process and the capability to navigate short and long complex sales cycles
- Show an understanding of business sales processes
Qualifications
- Prior background selling CRM software into the India Western region
- Advanced familiarity with enterprise resource planning, customer service management, sales force automation, or other business application technologies
- Preferred background in selling CPQ as a solution
- Bachelor degree in marketing, business, or a related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Mumbai.
What is the employment type?
This is a full-time position.
Is the salary specified in the job posting?
No, the compensation details are not stated in the job listing.
How many years of experience are required?
Applicants must have a minimum of 12 years of sales background focused on generating new business for enterprise-class customer experience or business solutions.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
