Opportunity at
DeliverooPeople Services Advisor
Deliveroo, which is now part of DoorDash and operates alongside Wolt within a global local commerce platform, is hiring a People Services Advisor for its expanding…
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About This Role
Deliveroo, which is now part of DoorDash and operates alongside Wolt within a global local commerce platform, is hiring a People Services Advisor for its expanding hub in Hyderabad. This position sits within the People Services group, which delivers frontline HR support and administrative operations for thousands of employees and managers worldwide. The successful candidate will act as a primary point of contact for HR inquiries, handle case management ticketing,…
Job Description
Deliveroo, which is now part of DoorDash and operates alongside Wolt within a global local commerce platform, is hiring a People Services Advisor for its expanding hub in Hyderabad. This position sits within the People Services group, which delivers frontline HR support and administrative operations for thousands of employees and managers worldwide. The successful candidate will act as a primary point of contact for HR inquiries, handle case management ticketing, maintain data integrity within Workday, and manage end-to-end human resources administration for the region.
This role encompasses onboarding execution, offboarding paperwork, employee lifecycle updates, payroll preparation support, and the creation of verification letters. Additionally, the advisor will collaborate with cross-functional groups such as Government Relations, IT, and Talent Acquisition while ensuring adherence to Indian labor legislation and data protection standards like GDPR and the Digital Personal Data Protection Act. The position operates on a hybrid schedule, requiring staff to work from the Hyderabad office at least three days per week and remotely for the remaining two days. Reporting directly to the People Services Manager, this job suits a detail-oriented professional with a strong foundation in human resources operations who aims to support a fast-growing international team.
Responsibilities
- Serve as a primary support contact for employees, managers, and stakeholders regarding human resources inquiries
- Monitor incoming case tickets, evaluate urgency, and manage escalations efficiently through the case management platform
- Execute full cycle human resources administration while keeping employee records and Workday data accurate and confidential
- Manage onboarding activities including employment contracts, new hire documents, medical insurance registration, and orientation
- Process exit administration, resignations, and termination paperwork
- Handle employee lifecycle data updates such as job changes, promotions, transfers, salary adjustments, and leave queries
- Assist with payroll preparation to guarantee timely and accurate records during high-volume cycles
- Draft employment verification letters, salary certificates, and experience documents
- Produce reporting dashboards on key people metrics for business teams
- Partner with Government Relations, HRBPs, Centers of Excellence, Talent Acquisition, and IT regarding India statutory requirements
- Ensure all administrative tasks comply with India Labor Law, company policies, and data protection rules
- Identify process improvements, document scalable procedures, and recommend potential AI efficiencies
Requirements
- Possess two to three years of demonstrated experience in a comparable human resources role, preferably within India
- Demonstrate a solid understanding of standard HR administrative processes and best practices
- Hold foundational knowledge of India Labor Law
- Exhibit strong stakeholder management abilities and organizational skills
- Display high attention to detail and accuracy in data entry and document drafting
- Communicate effectively in written and spoken English with the capability to adapt styles to different audiences
Qualifications
- Prior experience utilizing Workday
- Proficiency in Hindi or Telugu
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote work policy for this role?
The position is based in Hyderabad with a hybrid work arrangement that requires being in the office at least three days per week and working remotely for the remaining two days.
What experience is required to apply?
Applicants need two to three years of proven experience in a similar role, preferably in India, along with a solid understanding of standard human resources administration and foundational knowledge of India Labor Law.
What is the employment type?
The posting specifies full-time employment.
What is the salary for this position?
The job posting does not specify a salary.
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