Opportunity at
DeliverooSales Operations Manager - SMB Hub
Deliveroo is a global technology-driven food company, operating as part of DoorDash, that connects consumers with independent restaurant, grocery, and retail partners across European markets. The…
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About This Role
Deliveroo is a global technology-driven food company, operating as part of DoorDash, that connects consumers with independent restaurant, grocery, and retail partners across European markets. The Manchester hub is currently seeking a Sales Operations Manager for the SMB team to direct and develop high-performing operational groups. In this role, the successful candidate will oversee daily contact centre activities, manage key performance indicators, and formulate long-term strategic frameworks to improve commercial…
Job Description
Deliveroo is a global technology-driven food company, operating as part of DoorDash, that connects consumers with independent restaurant, grocery, and retail partners across European markets. The Manchester hub is currently seeking a Sales Operations Manager for the SMB team to direct and develop high-performing operational groups.
In this role, the successful candidate will oversee daily contact centre activities, manage key performance indicators, and formulate long-term strategic frameworks to improve commercial outcomes. Responsibilities include designing and deploying strategic initiatives, collaborating with central and functional leads, mentoring junior team leads, and aligning operations with overarching business objectives. The position requires working three days per week onsite in Manchester.
This opportunity suits a self-motivated professional who thrives in a fast-moving operational environment, excels at stakeholder management, and possesses a strong background in contact centre environments, performance enhancement, and high-velocity sales leadership.
Responsibilities
- Oversee daily contact centre operations to ensure quality, sales volume, and target adherence
- Coach, mentor, and develop team members within an inclusive environment
- Translate medium to long-term strategies into actionable plans targeting revenue growth and efficiency
- Monitor KPIs and financial metrics to manage risk and guide strategic decisions
- Design and implement new strategic initiatives and local programs across the EU hub
- Collaborate with learning and development teams to improve staff training materials
- Communicate operational insights and performance trends to executive leadership and commercial partners
Requirements
- Minimum 3 years of experience in a function focused on driving performance improvements
- Minimum 5 years of experience in people leadership roles
- Experience working within contact centre environments
- Experience within a high-velocity sales management role
- Ability to work three days a week onsite in Manchester
Qualifications
- Strong organizational skills for managing multiple priorities in a live environment
- Exceptional stakeholder management capabilities with resilience and maturity
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The position is based in Manchester and requires working three days a week onsite.
What experience is required for the Sales Operations Manager position?
Candidates must have at least 3 years of experience focused on driving performance improvements and a minimum of 5 years in people leadership roles, alongside background in contact centres and high-velocity sales management.
Is a salary provided in the posting?
The job posting does not specify a salary.
What type of employment is this?
The posting specifies that this is a full-time position.
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