Opportunity at
WisePrincipal Implementation Manager - Wise Platform Verification
Wise is seeking a Principal Implementation Manager to join the Wise Platform Verification team within the Global KYC and Onboarding squad in London. This full-time, on-site…
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About This Role
Wise is seeking a Principal Implementation Manager to join the Wise Platform Verification team within the Global KYC and Onboarding squad in London. This full-time, on-site role focuses on bringing process discipline and analytical rigor to verification procedures for Wise Platform partners and their customers. The successful candidate will map end-to-end verification workflows, define key performance indicators, establish operating cadences, and lead initiatives to transition manual processes toward scalable automation.…
Job Description
Wise is seeking a Principal Implementation Manager to join the Wise Platform Verification team within the Global KYC and Onboarding squad in London. This full-time, on-site role focuses on bringing process discipline and analytical rigor to verification procedures for Wise Platform partners and their customers. The successful candidate will map end-to-end verification workflows, define key performance indicators, establish operating cadences, and lead initiatives to transition manual processes toward scalable automation.
The position requires close collaboration across multidisciplinary functions including Product, Engineering, Analytics, Product Compliance, Risk, Partner Due Diligence, and Operations. Responsibilities include diagnosing verification friction, sizing population impacts, designing launch scorecards, and ensuring control objectives remain auditable. This is not solely a coordination position; it involves active problem-solving, structured process mapping, root-cause analysis, and creating reliable performance metrics.
Wise provides a base salary ranging from GBP 90,000 to GBP 130,000 per year, determined by experience and interview results, alongside Restricted Stock Units and additional benefits.
Responsibilities
- Map verification processes across partner models, control triggers, evidence flows, and operational routing from end to end
- Identify automation and process opportunities to minimize manual reviews, misrouting, operational rework, and partner or customer disruption
- Design implementation plans for priority verification changes covering scope, milestones, risks, runbooks, training, and escalation paths
- Establish reliable KPI definitions, dashboards, launch scorecards, and performance narratives for decision-making
- Collaborate with Analytics and Data Science to validate data quality, measure outcomes, and segment impact
- Work with Engineering to translate operational needs into technical requirements while accounting for constraints and migration risks
- Coordinate with Product Compliance, Risk, and Operations teams to ensure process adjustments meet auditable control objectives
- Drive root-cause analysis for operational issues and track resolutions to prevent recurrence
Core Skills
Benefits
- Base salary between GBP 90,000 and GBP 130,000 gross per year
- Restricted Stock Units
- Numerous other benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this role?
This position is based in London and is an on-site role.
What is the employment type?
The position is full-time.
What is the salary range for this position?
The base salary is between GBP 90,000 and GBP 130,000 gross per year, depending on experience and interview outcomes.
Are specific requirements or qualifications detailed in the posting?
The posting does not specify strict educational requirements or mandatory qualifications.
Sample Interview Questions
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