Hybrid opportunity at
SpotifyProduct Manager - Customer Service Platform
Spotify is hiring a Product Manager for its Customer Service Platform team in London. Working in a hybrid setup, this full-time role sits within the Subscriptions…
Career Tools
About This Role
Spotify is hiring a Product Manager for its Customer Service Platform team in London. Working in a hybrid setup, this full-time role sits within the Subscriptions Mission, an organization focused on growing global subscription products, user acquisition, and revenue retention. The position centers on developing the internal tools, communication channels, and API architecture that power global customer support operations. In this capacity, the product manager will direct the roadmap for…
Job Description
Spotify is hiring a Product Manager for its Customer Service Platform team in London. Working in a hybrid setup, this full-time role sits within the Subscriptions Mission, an organization focused on growing global subscription products, user acquisition, and revenue retention. The position centers on developing the internal tools, communication channels, and API architecture that power global customer support operations.
In this capacity, the product manager will direct the roadmap for advisor tooling, optimize cross-channel customer contact routing, and scale foundational service APIs. The role requires partnering with engineering, design, data science, and support operations to introduce automation and AI into daily workflows. Candidates should possess a systems-oriented mindset, strong technical aptitude for API discussions, and the ability to guide initiatives from initial discovery through to launch.
This position suits professionals with substantial product management experience who want to impact both internal employee tooling and external user satisfaction. While remote work flexibility is supported, periodic in-person meetings will take place at the London office.
Responsibilities
- Manage the product strategy and roadmap for internal advisor applications
- Establish customer contact methods across chat, email, social messaging, and additional channels
- Develop the underlying API infrastructure for reliability and scale
- Guide products from discovery phases through execution and release
- Integrate artificial intelligence and automation into routing and advisor processes
- Work alongside engineering, design, data science, and operations teams
- Establish key performance indicators and conduct tests to evaluate outcomes
Requirements
- Four or more years of product management experience within technology sectors
- Ability to reason in systems regarding APIs, integrations, and tooling leverage
- Experience engaging with engineering groups on technical tradeoffs and architecture
- Track record of taking products from the discovery stage to delivery
- Familiarity with data-driven decision making and experimentation
Core Skills
Benefits
- Flexible hybrid working model combining remote work and in-person office meetings
Frequently Asked Questions
What is the location and remote work policy for this role?
The position is based in London, United Kingdom. Spotify offers a hybrid arrangement that provides the flexibility to work from home alongside required in-person meetings.
What is the employment type?
The posting indicates that this is a full-time position.
What level of experience is required?
Applicants must have at least four years of product management experience in technology-driven environments.
What is the salary for this position?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.