Remote opportunity at
AshbyProduct Support Specialist - Australia
Ashby is seeking a Product Support Specialist based in Australia to join their remote team and provide assistance within the APAC region. In this role, you…
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About This Role
Ashby is seeking a Product Support Specialist based in Australia to join their remote team and provide assistance within the APAC region. In this role, you will interact with customers daily, addressing everything from intricate workflow questions to sophisticated software integrations. You will also participate in internal initiatives, such as translating technical engineering updates into training materials for the broader support staff and building automated workflows to boost team efficiency.…
Job Description
Ashby is seeking a Product Support Specialist based in Australia to join their remote team and provide assistance within the APAC region. In this role, you will interact with customers daily, addressing everything from intricate workflow questions to sophisticated software integrations. You will also participate in internal initiatives, such as translating technical engineering updates into training materials for the broader support staff and building automated workflows to boost team efficiency.
This position is ideal for candidates who enjoy diving deep into technical problem-solving rather than focusing on customer success management, account management, or team leadership. Team members operate in an asynchronous environment and must possess strong ownership skills, detailed attention to communication, and a genuine curiosity to uncover root causes without prematurely escalating to engineering. The role is not suited for individuals looking for a simple point solution, as the platform is broad and continually evolving.
Ashby creates enterprise software designed to improve recruitment and hiring processes for talent leaders and hiring managers. Backed by prominent investors such as Y Combinator, the company serves thousands of corporate clients and has experienced rapid, continuous growth following a 2025 Series D funding round.
Responsibilities
- Manage B2B support tickets ranging from small businesses to enterprise accounts
- Isolate configuration issues, reproduce ambiguous behaviors, and troubleshoot complex SaaS problems independently
- Communicate technical details clearly and concisely to various audiences
- Design and execute projects that improve team workflows and internal enablement
Requirements
- Comfortable owning complex SaaS troubleshooting from the initial report to final resolution
- Demonstrated ability to operate with strong ownership in an asynchronous setting
- Experience providing B2B customer support across multiple company sizes
- Strong attention to detail with empathetic customer communication skills
Core Skills
Benefits
- Stock options featuring a 10-year exercise window
- Unlimited paid time off with a recommended four weeks per year
- Generous paid family leave policies
- Stipends for equipment, software, office furniture, and ongoing education
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This position is remote and specifically designated for candidates located in Australia within the APAC region.
What is the compensation range for this position?
The salary for this full-time role ranges from USD 89,000 to 105,000 per year.
What does the interview process look like?
The evaluation consists of an introductory call with recruiting, a take-home assessment, a hiring manager interview, a skills fit interview, and a team insights interview that includes closing questions.
What kind of onboarding can new hires expect?
Your first 30 days are dedicated to onboarding and platform mastery, though you will begin handling customer tickets in your very first week with guidance and support.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.