Remote opportunity at
CanvaProduct Support Specialist, Education Team (Full time, 1-year contract)
Canva is recruiting a Product Support Specialist for its Education Team on a full-time, one-year contract. The listing shows Bengaluru as the base and allows remote…
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About This Role
Canva is recruiting a Product Support Specialist for its Education Team on a full-time, one-year contract. The listing shows Bengaluru as the base and allows remote work. The position focuses on the technical onboarding of schools and state education networks, which often stalls on single sign-on set-up, domain checks and links to Google or Microsoft directories. The specialist takes schools and education departments through SSO configuration, domain confirmation and account…
Job Description
Canva is recruiting a Product Support Specialist for its Education Team on a full-time, one-year contract. The listing shows Bengaluru as the base and allows remote work. The position focuses on the technical onboarding of schools and state education networks, which often stalls on single sign-on set-up, domain checks and links to Google or Microsoft directories.
The specialist takes schools and education departments through SSO configuration, domain confirmation and account creation so teachers and pupils can log in fast and safely. Work covers integration with Google Workspace and with Microsoft Entra ID and Microsoft 365, plus diagnosing sign-in, account creation and directory sync faults until they are resolved. The specialist is also the technical lead for state partnership launches, which can involve several login routes at once.
Further duties include clearing onboarding obstacles alongside school IT staff, DIETs and district teams, passing product defects to Partnerships, Product and Engineering colleagues, writing localised setup guides and self-service material, logging common support problems to share internally, and training administrators and master trainers on accounts and access. The listing warns that services may shift and will be discussed if so. Required: three or more years in support, implementation or solution design positions, plus clear English and Hindi.
Responsibilities
- Lead school networks and education departments step by step on SSO configuration, domain confirmation and account creation
- Set up and maintain links between Canva and Google Workspace or Microsoft 365 directories
- Diagnose sign-in, provisioning and directory synchronisation faults until they are closed
- Act as the technical lead on state rollouts that run multiple login routes
- Clear onboarding obstacles with school IT staff, DIETs and district teams
- Pass product defects to Partnerships, Product and Engineering teams
- Write localised setup guides and self-service resources
- Log recurring support issues and feed them back internally
- Train administrators and master trainers on accounts and access control
Requirements
- Hands-on support for SSO, SAML or OAuth configurations
- Knowledge of Google Workspace and Microsoft 365 or Entra ID administration
- Three or more years in support, implementation or solution design roles
- Skill in explaining authentication to non-specialists
- Steady, step-by-step approach when integrations break
- Clear English and Hindi, written and on calls
- Ability to handle several school systems and timelines simultaneously
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the listing marks it remote, with Bengaluru as the base.
How long is the contract?
It is a full-time contract running for one year.
What experience is needed?
The posting asks for three or more years in support, implementation or solution design roles, plus hands-on SSO and identity knowledge.
Is a salary stated?
No salary is stated.
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