Remote opportunity at
TinesProfessional Services Engineer II
Tines is an intelligent workflow company that develops secure automation platforms for diverse organizations such as Canva, Reddit, and SAP. Operating as a remote entity, Tines…
Career Tools
About This Role
Tines is an intelligent workflow company that develops secure automation platforms for diverse organizations such as Canva, Reddit, and SAP. Operating as a remote entity, Tines seeks a Professional Services Engineer II to join its Customer Success organization and report to the Senior Manager, Professional Services Engineering located in Boston. In this position, the engineer acts as a technical authority for the Tines platform, helping clients design, scope, and deploy…
Job Description
Tines is an intelligent workflow company that develops secure automation platforms for diverse organizations such as Canva, Reddit, and SAP. Operating as a remote entity, Tines seeks a Professional Services Engineer II to join its Customer Success organization and report to the Senior Manager, Professional Services Engineering located in Boston. In this position, the engineer acts as a technical authority for the Tines platform, helping clients design, scope, and deploy customized automation solutions across their enterprises. The role suits a technically proficient individual with a background in client-facing implementations who is eager to transform operations and eliminate manual tasks without writing code. Responsibilities include analyzing customer requirements, mapping out automation workflows, building solutions directly within client tenants via APIs, and collaborating with internal teams such as Product, Engineering, Sales, and Labs. Candidates will also contribute to shaping professional services processes while partnering closely with project and engagement managers to ensure successful project delivery.
Responsibilities
- Contribute to the evolution of internal processes and procedures for the Professional Services organization
- Evaluate customer tools, pain points, and existing processes to formulate automation roadmaps
- Scope automation stories by identifying technical blockers and required research
- Build and wire-frame automation workflows and stories live during customer calls
- Design and develop production-ready automation solutions inside customer Tines tenants using APIs
- Collaborate with engagement and project managers to validate timelines, service offerings, and project plans
- Review client workflows and provide optimization recommendations
- Support sales teams by advocating for professional services capabilities and sharing achievements
Requirements
- Have at least five years of professional services delivery experience involving SOAR platforms or comparable automation tools
- Possess strong client-facing communication skills
- Demonstrate proficiency in analyzing customer workflows to formulate tailored solutions
- Know how to interpret and apply API documentation
- Work comfortably with multiple API authentication methods including JWT and OAuth2
- Be capable of using and troubleshooting APIs to link security and IT tools together
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote role?
Yes, the posting specifies that the job is remote.
What is the employment type?
The position is full-time.
What level of experience is required?
Candidates must have five or more years of experience delivering professional services and implementing SOAR platforms or similar automation solutions.
What salary does the position offer?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.