Opportunity at
GitLabProfessional Services, Program Manager
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, improve operations, and lower security risk. The company is trusted by numerous users…
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About This Role
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, improve operations, and lower security risk. The company is trusted by numerous users and major enterprises worldwide. GitLab expects all team members to utilize artificial intelligence as a daily productivity multiplier to drive innovation. As a Professional Services Program Manager at GitLab, you will oversee multi-workstream professional services engagements for large strategic clients. Your responsibilities include turning…
Job Description
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer efficiency, improve operations, and lower security risk. The company is trusted by numerous users and major enterprises worldwide. GitLab expects all team members to utilize artificial intelligence as a daily productivity multiplier to drive innovation.
As a Professional Services Program Manager at GitLab, you will oversee multi-workstream professional services engagements for large strategic clients. Your responsibilities include turning high-level transformation goals into structured execution plans, maintaining accountability across interconnected projects, and building strong relationships with executive, technical, and delivery stakeholders. You will establish delivery methodologies utilizing agile and project management standards, track program roadmaps, manage schedules and budgets, and collaborate with regional delivery managers to optimize scoping processes.
This position fits professionals who excel at creating organization within intricate settings, managing stakeholder expectations, and guiding enterprise customers through large-scale adoption and digital transformation efforts.
Responsibilities
- Lead the delivery of multi-workstream professional services engagements for major customers
- Forge relationships with customer stakeholders across executive, engineering, development, and security teams
- Formulate and implement delivery methods incorporating agile and project management practices
- Design and communicate program roadmaps, milestones, dependencies, and deliverables
- Supervise stakeholder expectations while securing approval on major delivery plans and decisions
- Define program strategies encompassing business justification, scope, timelines, schedules, resources, and success criteria
- Set up core frameworks such as RACI charts, work breakdown structures, communication plans, and escalation paths
- Collaborate with Engagement Managers and Regional Delivery Managers to support scoping and refine project management processes
Requirements
- Experience directing complex programs featuring multiple interdependent projects, stakeholders, and schedules
- Strong proficiency in program planning, forecasting, reporting, and communicating delivery metrics
- Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
- Proven capacity to build collaborative relationships with clients and partner effectively with internal delivery teams
- Practical knowledge of agile and other project management methods
- Capability to create long-term plans supporting customer adoption and transformation outcomes
- Comfort leading program-level meetings and driving progress across multiple workstreams
Qualifications
- Willingness to obtain the GitLab Project Management certification within two months of starting
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This is a full-time position.
Is a certification required to apply?
The posting does not require a prior certification to apply, but candidates must be willing to complete the GitLab Project Management certification within two months of starting in the role.
What compensation and benefits are offered?
GitLab provides flexible paid time off, equity compensation, an employee stock purchase plan, parental leave, a growth and development fund, and team member resource groups.
What is the location or remote status of this role?
The specific location is not stated in the source posting, but GitLab hires new team members in countries around the world.
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