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DropboxProgram Manager, Customer Programs
Dropbox is seeking a Senior Program Manager, Customer Programs to oversee intricate, cross-functional initiatives that enhance how the company connects with, learns from, and delivers value…
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About this role
Program Manager, Customer Programs at Dropbox is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 127,800 - 194,600/yr. It was posted on Nov 9, 2026. This listing is paused and not taking applications at the moment.
Job Description
Dropbox is seeking a Senior Program Manager, Customer Programs to oversee intricate, cross-functional initiatives that enhance how the company connects with, learns from, and delivers value to its users. Operating at the intersection of go-to-market teams, product groups, and customers, this individual contributor manages high-priority projects ranging from early product learning and validation to launches, adoption, advocacy, and strategic engagement. The role offers significant autonomy and executive visibility, tasking the professional with turning ambiguous business needs into structured, measurable programs.
The person in this position ensures a unified customer experience across all touchpoints, preventing siloed interactions when multiple internal teams are involved. Responsibilities include defining program objectives, establishing operating frameworks, coordinating stakeholders across departments such as Sales, Customer Success, Product, Research, and Engineering, and transforming customer feedback into actionable business insights. Over time, the role also involves creating repeatable playbooks and scaling successful engagement approaches.
This position is remote and offers a salary range between USD 127,800 and 194,600 per year, depending on the geographic zone. It suits experienced program management professionals who excel at leading through influence, navigating ambiguity, and connecting customer signals to strategic execution in technology environments.
Responsibilities
- Manage end-to-end customer programs by turning ambiguous business priorities into defined objectives, milestones, decision points, and measurable outcomes.
- Partner with Sales, Customer Success, and Product teams to deliver a unified customer experience with clear expectations and follow-through.
- Lead cross-functional groups through complex dependencies and competing priorities to drive accountability without formal authority.
- Bridge customer insights, behaviors, and feedback to the appropriate Product and Go-To-Market owners to generate actionable business decisions.
- Design scalable program infrastructure including workbacks, risk escalation paths, readiness criteria, and reusable playbooks.
- Deliver executive-level syntheses regarding program health, risks, customer feedback, tradeoffs, and recommendations.
Requirements
- Minimum of 8 years of professional experience in program management, customer programs, GTM operations, strategy and operations, product operations, or related fields.
- Demonstrated ability to independently take ambiguous initiatives from definition through execution and measurement.
- Background managing programs that involve customers or customer-facing teams, with strong judgment regarding engagement and communication.
- Proven capacity to coordinate senior stakeholders across multiple functions while maintaining accountability and momentum.
- Strong operating judgment to determine appropriate structure, simplify problems, and build repeatable mechanisms.
- Effective written and verbal communication skills to synthesize qualitative and quantitative data into executive updates and recommendations.
Qualifications
- Experience leading customer programs focused on early product feedback, beta programs, validation, launches, advocacy, or strategic engagement.
- Experience working across both EPD and Go-To-Market organizations to translate customer needs and business requirements.
- Experience building and scaling new operating models or programs across diverse customer segments and business priorities.
- Background in B2B SaaS, enterprise software, collaboration tools, or complex technology environments.
- Experience applying AI and automation to enhance program reporting, insights, execution, and operating efficiency.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this role is remote.
What is the salary range for this role?
The salary ranges from USD 127,800 to USD 194,600 per year, depending on the applicable US geographic zone.
How many years of experience are required?
Candidates must have 8 or more years of experience in program management, customer programs, strategy and operations, GTM operations, product operations, or a related field.
What employment type is this?
The posting indicates this is a full-time position.
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