Hybrid opportunity at
FairMoneyRecovery Manager
FairMoney is seeking a Recovery Manager to direct all loan recovery operations for the mobile banking institution. Established in 2017, the organization focuses on providing credit…
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About This Role
FairMoney is seeking a Recovery Manager to direct all loan recovery operations for the mobile banking institution. Established in 2017, the organization focuses on providing credit and financial services within emerging markets, backed by roughly €50 million in funding from investors like Tiger Global, DST, and Flourish Ventures. The company maintains a multicultural workforce representing over 27 nationalities and offers financial products such as savings accounts, current accounts, debit cards,…
Job Description
FairMoney is seeking a Recovery Manager to direct all loan recovery operations for the mobile banking institution. Established in 2017, the organization focuses on providing credit and financial services within emerging markets, backed by roughly €50 million in funding from investors like Tiger Global, DST, and Flourish Ventures. The company maintains a multicultural workforce representing over 27 nationalities and offers financial products such as savings accounts, current accounts, debit cards, and POS solutions.
This position suits an experienced collection professional ready to lead regional and nationwide teams of field agents and supervisors. The successful candidate will drive strategy to lower Portfolio at Risk and NPL ratios while maintaining strict adherence to CBN regulations and ethical collection standards. Responsibilities span strategic leadership, risk compliance, staff management, and process enhancement through digital tracking tools.
Responsibilities
- Formulate and implement field recovery plans to lower the Portfolio at Risk
- Establish daily activity goals, key performance indicators, and zonal recovery targets
- Supervise borrower visits, location validation, skip-tracing, and escalation procedures
- Evaluate and authorize loan settlement or restructuring proposals
- Monitor field operations utilizing digital tools and draft performance reports for senior executives
- Maintain strict compliance with CBN Consumer Protection Regulations and ethical collection protocols
- Perform regular audits of field activities to mitigate fraud and prevent customer harassment
- Hire, mentor, and oversee field recovery staff, contract agents, and zonal supervisors
- Partner with departments including Legal, Credit, Risk, and Customer Service for case management
- Engage with local authorities and law enforcement when appropriate and authorized
- Refine field operations, route mapping, and reporting frameworks while establishing standard operating procedures
Requirements
- Possess a bachelor degree in Finance, Economics, Business, Accounting, or a related discipline
- Bring at least six years of professional experience in field recovery within the financial lending sector
- Demonstrate a minimum of two to three years serving in a senior leadership or field supervisory capacity
- Understand CBN Microfinance Guidelines, ethical collection practices, and relevant debt recovery legislation
Qualifications
- Hold an MBA degree
- Hold a relevant professional certification
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Hybrid Work Model
- Training & Development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
This position operates under a hybrid work model.
What experience is required to apply?
Candidates must have six or more years of experience in field recovery within the financial lending sector, including two to three years in a senior leadership or field supervisory role.
What educational background is necessary?
Applicants need a bachelor degree in Business, Finance, Economics, Accounting, or a related field, with an MBA or professional certification serving as an added advantage.
What does the recruitment process involve?
The hiring process consists of an initial screening interview with the Talent Acquisition team, a technical interview with the Head of In-house Collections, and a final interview with the Director of Merchant Lending.
What salary does FairMoney offer for this position?
The provided posting does not specify the salary for this role.
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