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MercuryResearch Operations Lead
Mercury, a fintech company, is hiring a Research Operations Lead to build and run its customer research program as the company grows. The role defines how…
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About This Role
Mercury, a fintech company, is hiring a Research Operations Lead to build and run its customer research program as the company grows. The role defines how research works across Product, Design and Marketing, manages the customer research panel and research tool stack, and coaches designers and product managers on their studies. It is a remote position in the United States with one direct report and requires at least eight years…
Job Description
Mercury, a fintech company, is hiring a Research Operations Lead to build and run its customer research program as the company grows. The role defines how research works across Product, Design and Marketing, manages the customer research panel and research tool stack, and coaches designers and product managers on their studies. It is a remote position in the United States with one direct report and requires at least eight years of research operations experience.
Responsibilities
- Define the processes, standards and ways of working that let teams run research on their own
- Own the customer research panel, including outreach, recruitment and customer databases
- Run daily operations such as scheduling, incentives, consent and privacy guardrails
- Own the research tool stack, vendor relationships and budget, including build-versus-buy decisions
Requirements
- At least eight years of hands-on research operations experience with measurable program impact
- One to two years of people management experience
- Comfort working in ambiguity where the discipline is not yet fully defined
- Regular use of AI in daily work, with clear communication to practitioners and senior stakeholders
Qualifications
- Qualitative research experience
- Quantitative fluency
- Familiarity with fintech
Core Skills
Benefits
- Total rewards package including base salary, equity in stock options or RSUs, and benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
The posting lists the role as remote in the United States.
What experience is required?
At least eight years of hands-on research operations experience and one to two years of people management experience.
What is the target pay?
For employees in New York City, Los Angeles, Seattle or the San Francisco Bay Area, the target base salary range is $189,400 to $236,700 USD.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.