Opportunity at
AngkasRetention and Loyalty Supervisor
Angkas is hiring a Retention and Loyalty Supervisor on a full-time, on-site basis in the Philippines. The supervisor leads and develops operations data analysts, reviews the…
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About This Role
Angkas is hiring a Retention and Loyalty Supervisor on a full-time, on-site basis in the Philippines. The supervisor leads and develops operations data analysts, reviews the accuracy and timeliness of reports and financial outputs, and turns retention manager priorities into analytical projects. The role monitors incentive spend and budget use, supports churn and lifetime value analysis, and prepares data packages for senior stakeholders, with the aim of more completed bookings…
Job Description
Angkas is hiring a Retention and Loyalty Supervisor on a full-time, on-site basis in the Philippines. The supervisor leads and develops operations data analysts, reviews the accuracy and timeliness of reports and financial outputs, and turns retention manager priorities into analytical projects. The role monitors incentive spend and budget use, supports churn and lifetime value analysis, and prepares data packages for senior stakeholders, with the aim of more completed bookings and steady biker earnings.
Responsibilities
- Lead, coach and develop operations data analysts, and track each person against KPI targets.
- Review data reports and financial outputs for accuracy before they reach the Retention and Loyalty Manager or senior leaders.
- Turn strategic priorities into analytical workstreams and coordinate task allocation across operations.
- Monitor incentive spend and commission program economics, and flag variances.
Requirements
- Bachelor's degree in business administration, data analytics, statistics, finance, economics or a related field.
- 3 to 5 years in operations, analytics or business intelligence, preferably in tech, ride-hailing, fintech or marketplaces.
- Proven experience managing or supervising a team of analysts.
- Strong proficiency in Google Sheets, Excel, SQL, Tableau or Looker.
Qualifications
- Experience with CRM platforms, loyalty systems or lifecycle management, with Open Loyalty experience a plus.
- Excellent communication and stakeholder management skills.
- Able to thrive in a fast-paced environment and manage multiple priorities.
Core Skills
Benefits
- Flexibility and freedom to thrive in the role.
- Work-life balance.
- Free meals and gym access.
- Career advancement and promotion opportunities.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The listing states the Philippines with an on-site setup, and the posting names the Manila hub.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
3 to 5 years in operations, analytics or business intelligence, including experience supervising analysts.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
