Remote opportunity at
MercuryRisk UX Specialist
Mercury operates as a fintech enterprise offering financial solutions designed to streamline business money management. To maintain safety for customers and partners, the organization seeks a…
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About This Role
Mercury operates as a fintech enterprise offering financial solutions designed to streamline business money management. To maintain safety for customers and partners, the organization seeks a Risk User Experience Specialist. This remote position involves evaluating financial transactions, reviewing check deposits, managing limit increase requests, and addressing user inquiries while balancing security with a positive client experience. The selected individual will report to the Risk User Experience Lead and operate within…
Job Description
Mercury operates as a fintech enterprise offering financial solutions designed to streamline business money management. To maintain safety for customers and partners, the organization seeks a Risk User Experience Specialist.
This remote position involves evaluating financial transactions, reviewing check deposits, managing limit increase requests, and addressing user inquiries while balancing security with a positive client experience. The selected individual will report to the Risk User Experience Lead and operate within a fixed Sunday through Thursday schedule from 8:00 AM to 5:00 local time.
Compensation packages incorporate base pay, equity options or RSUs, and benefits. For workers based in New York City, Los Angeles, Seattle, or the San Francisco Bay Area, the target base salary spans $75,900 to $85,400 USD. For individuals located outside those specific metropolitan regions, the target base salary spans $68,300 to $76,900 USD.
Responsibilities
- Respond to limit increase requests from moderate and high risk users by reviewing transactional and account activity
- Evaluate overlimit transactions in a dedicated queue and request supporting documentation to approve or reject items within deadlines
- Review remote check deposits using internal and third party systems
- Manage high-volume caseloads within established service level agreements
- Answer risk support inquiries in Slack and email channels from users, financial partners, and internal parties
- Partner with the BPO team to supply second opinions and exception guidance on escalated check deposit and overlimit reviews
- Document the rationale behind risk decisions and write clear guides on current processes to assist with future training
- Identify methods to improve process scalability, observability, and efficiency through procedure and tooling updates
Requirements
- Possess two to three years of experience working in the risk sector
- Demonstrate experience working in fintech, banking, or other financial services
- Work a Sunday through Thursday schedule with standard hours from 8:00 AM to 5:00 PM local time
Qualifications
- Demonstrate product sense and familiarity with banking products such as ACH, SWIFT, international wires, checks, and debit cards
- Exercise empathy when communicating with users and maintain relationships with external parties
- Act as a generalist capable of assessing multiple types of risk
Core Skills
Benefits
- Base salary
- Equity including stock options and RSUs
- Benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the work schedule for this role?
This is a full-time position working a fixed Sunday through Thursday schedule with standard hours from 8:00 AM to 5:00 PM local time. Weekend work is required, and rotating shifts are not used.
What is the salary range for the Risk User Experience Specialist?
For employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area, the target base salary is $75,900 to $85,400 USD. For employees outside those areas, the target base salary is $68,300 to $76,900 USD. Total rewards also include equity and benefits.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.