Opportunity at
FreshworksSenior Analyst - Cybersecurity
Freshworks is hiring a Senior Analyst for its go-to-market Cybersecurity group. The person becomes a go-to expert who reassures prospects and customers about Freshworks' security practices,…
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About This Role
Freshworks is hiring a Senior Analyst for its go-to-market Cybersecurity group. The person becomes a go-to expert who reassures prospects and customers about Freshworks' security practices, acting as a hands-on technical advisor. Daily work includes answering customer questions, handling RFPs and security questionnaires, and running the group's existing playbooks and templates while refining them from customer conversations. The role is on-site and reports to the Manager, Cybersecurity. Duties include being…
Job Description
Freshworks is hiring a Senior Analyst for its go-to-market Cybersecurity group. The person becomes a go-to expert who reassures prospects and customers about Freshworks' security practices, acting as a hands-on technical advisor. Daily work includes answering customer questions, handling RFPs and security questionnaires, and running the group's existing playbooks and templates while refining them from customer conversations. The role is on-site and reports to the Manager, Cybersecurity.
Duties include being the one contact on cloud security and AWS architecture questions, coordinating alongside the Security Engineering and Product Engineering groups to produce accurate replies, completing due-diligence paperwork, taking part in calls with sales, pre-sales, channel, customer success and deal desk colleagues, checking MSA, DPA and BAA language for security duties, producing security material customers can receive based on repeated requests, and mentoring teammates. Because customers span many time zones, shift and regional flexibility is described as mandatory.
Candidates need four to seven years in cybersecurity, bringing depth in application security design, security pre-sales or solution work, plus AWS security experience and a good understanding of web frameworks. Expected know-how includes AWS security services, OWASP Top 10 and secure development basics, encryption standards, SaaS tenancy models and reading SOC 2 reports. The posting does not list a salary.
Responsibilities
- Serve prospects and current customers as the go-to expert on cloud security, AWS design and product security
- Answer security questionnaires, RFIs, RFPs and similar due-diligence paperwork
- Take part in customer calls alongside Sales, Pre-Sales, Channel, Customer Success and Deal Desk colleagues
- Act as main go-between for Security Engineering and Product Engineering on cloud security questions
- Produce security material customers can receive, based on repeated requests
- Check MSA, DPA and BAA contracts for security-related duties
- Coach teammates to strengthen their technical security knowledge
- Work across regions and shifts as needed
Requirements
- Four to seven years in cybersecurity, bringing depth in application security design, security pre-sales or solution work
- Hands-on AWS knowledge in a security context
- Sound grasp of web frameworks and how they are built
- Clear spoken and written communication that works for engineers and business readers
- Ability to respond to customers on time in a fast-growing environment
- Self-sufficiency with minimal direct supervision
- Flexibility to work different shifts and regions, which is mandatory
- Working knowledge of AWS security fundamentals including IAM, VPC, KMS, CloudTrail, GuardDuty and Security Hub
- Acquaintance with OWASP Top 10, secure development fundamentals, API protection and encryption norms like TLS and AES-256
- Familiarity with SaaS security models plus multi-tenant design and shared-responsibility approaches
- Able to interpret security docs, SOC 2 reports and architecture drawings
Qualifications
- Pre-sales or solution engineering experience within a SaaS setup
- Exposure to security questionnaire tools and trust center platforms, plus GRC tools such as Drata or Vanta
- Scripting or low-code automation skills for repetitive tasks
- Working understanding of AI and GenAI concepts as they relate to data security and privacy
- Credentials like CompTIA Security+, an AWS cloud practitioner or solutions architect badge, ISC2 CC or CCSK
- Working awareness of compliance regimes including ISO 27001, GDPR, HIPAA and SOC 2
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The posting does not specify a city. It is listed as an on-site, full-time role that requires shift and region flexibility.
What is the salary?
The posting does not specify a salary.
What experience is required?
The posting asks for four to seven years in cybersecurity, including application security design or security pre-sales, plus AWS experience.
How do I apply?
The posting does not describe an application process.
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