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BoschSenior Customer Custodian - Quality Management Customer
Bosch is currently hiring a Senior Customer Custodian for Quality Management Customer in Bengaluru. This full-time, on-site role focuses on managing specific accounts by communicating, engaging,…
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About This Role
Bosch is currently hiring a Senior Customer Custodian for Quality Management Customer in Bengaluru. This full-time, on-site role focuses on managing specific accounts by communicating, engaging, and addressing quality-related matters for both manufactured and traded PS-IN products originating in India. This position suits a professional with a background in engineering who can investigate system-level defects, determine root causes for 0-kilometer and field problems, and report findings directly to working-level teams…
Job Description
Bosch is currently hiring a Senior Customer Custodian for Quality Management Customer in Bengaluru. This full-time, on-site role focuses on managing specific accounts by communicating, engaging, and addressing quality-related matters for both manufactured and traded PS-IN products originating in India.
This position suits a professional with a background in engineering who can investigate system-level defects, determine root causes for 0-kilometer and field problems, and report findings directly to working-level teams at customer sites. The chosen candidate will track client perceptions, establish corrective measures, perform plant-level customer requirement evaluations, and carry out line walks and process hazard analyses for new initiatives.
Additional responsibilities include collaborating with outside suppliers on innovation tasks, participating in cross-departmental special projects to lower complaint volumes and clear out inventories, and preparing for internal quality audits to resolve any escalations or non-compliances.
Responsibilities
- Manage designated customers by communicating, engaging, and resolving quality matters concerning Indian-made and traded PS-IN products
- Perform system-level investigations to determine root causes for field and 0-kilometer quality issues
- Prepare and present quality reports to customer working-level teams
- Track client perception and establish appropriate measures to maintain satisfaction
- Perform process hazard analyses and line walks for new customer projects
- Assess and handle post-approval client specifications and roll them out via plant quality teams
- Drive innovation initiatives by partnering with external suppliers for implementation at client sites
- Work alongside multiple departments on special projects aimed at lowering complaints and liquidating inventory
- Maintain readiness for internal quality audits associated with specific accounts and resolve any escalations or non-compliance instances
Requirements
- Hold a Bachelor of Engineering degree in Mechanical, Automobile, or Mechatronics
- Bring two to seven years of relevant professional experience
- Demonstrate competent knowledge in internal combustion engines, vehicle fuel injection systems, exhaust gas treatment, and general automotive products
- Possess expertise in manufacturing quality alongside quality systems and methods
- Show knowledge of digitalization tools such as risk estimation software
- Display strong familiarity with PowerBI and Advanced Excel
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the job title for this position?
The position is Senior Customer Custodian - Quality Management Customer.
Where is the role located?
The role is located in Bengaluru and is on-site.
What education is required for this job?
Candidates must hold a Bachelor in Engineering degree in Mechanical, Automobile, or Mechatronics.
What is the salary for this position?
The source posting does not specify the salary.
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