Remote opportunity at
CloudflareSenior Customer Engineer, Majors - NE
Cloudflare seeks a Senior Customer Engineer, Majors - NE to operate as a quota-carrying technical advisor within its go-to-market organization. Cloudflare runs a massive global network…
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About This Role
Cloudflare seeks a Senior Customer Engineer, Majors - NE to operate as a quota-carrying technical advisor within its go-to-market organization. Cloudflare runs a massive global network that protects and accelerates internet applications for millions of properties, ranging from individual creators to Fortune 500 enterprises, without requiring hardware, software, or code changes. In this position, you will serve as the primary technical architect guiding enterprise clients through pre-sales validation, onboarding, deployment,…
Job Description
Cloudflare seeks a Senior Customer Engineer, Majors - NE to operate as a quota-carrying technical advisor within its go-to-market organization. Cloudflare runs a massive global network that protects and accelerates internet applications for millions of properties, ranging from individual creators to Fortune 500 enterprises, without requiring hardware, software, or code changes.
In this position, you will serve as the primary technical architect guiding enterprise clients through pre-sales validation, onboarding, deployment, and ongoing expansion. The role blends technical expertise in networking and security with commercial accountability. You will collaborate closely with account executives, design bespoke architectures, lead proof-of-concept evaluations, and conduct technical business reviews with executive stakeholders. Cloudflare expects team members to utilize AI-driven workflows and tools to handle routine tasks, allowing more focus on strategic design and advisory work.
This opportunity is suited for technical professionals with a strong background in customer-facing roles such as solutions engineering or technical account management. The position may require travel between twenty and fifty percent of the time for customer meetings, industry events, and team collaboration. Compensation features a base salary paired with variable pay tied to commercial targets, alongside eligibility for company equity and comprehensive benefits.
Responsibilities
- Partner with account executives to lead technical discovery, capture business requirements, and map complex customer infrastructure to Cloudflare solutions
- Define success criteria and manage technical evaluation plans for proofs of concept
- Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing performance, security, and reliability challenges
- Oversee technical onboarding and implementation while serving as the primary engineering contact for the client
- Monitor customer telemetry and health scores to ensure rapid time-to-value and minimize integration risks
- Carry a variable sales quota tied to new business acquisition, account growth, platform adoption, and revenue retention
- Lead technical quarterly business reviews to connect platform capabilities with return on investment for executive leadership
- Utilize large language models and AI agents to automate routine administrative tasks such as security questionnaires and sandbox provisioning
Requirements
- Prior experience in a customer-facing technical role such as solutions engineering, customer engineering, technical account management, or professional services
- Ability to design, whiteboard, and articulate complex enterprise security and network architectures
- Proficiency in translating technical concepts into business outcomes for both hands-on engineers and C-level executives
- Demonstrated track record of operating in a quota-carrying or revenue-aligned commercial environment
- Strong presentation and stakeholder management skills
- Depth in at least four specified technical areas including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency
Qualifications
- Undergraduate or graduate degree in computer science, engineering, or a related field
- Track record of creating and delivering technical enablement resources such as workshops, code samples, or documentation
- Applied AI knowledge involving LLM orchestration, retrieval-augmented generation architectures, and model-access controls
- Understanding of regulatory frameworks such as PCI DSS, HIPAA, and SOC 2
- Background working within hyperscalers, digital natives, distributed systems environments, or startups
Core Skills
Benefits
- Medical, dental, and vision insurance
- Flexible spending accounts and commuter spending accounts
- Fertility and family forming benefits
- On-demand mental health support and employee assistance program
- Global travel medical insurance
- Short and long-term disability insurance
- Life and accident insurance
- 401(k) retirement savings plan
- Employee stock participation plan
- Flexible paid time off covering vacation and sick leave
- Leave programs including parental, pregnancy health, medical, and bereavement leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The available location for this position is the Northeast region. The source posting indicates the location as remote.
What is the salary range for this position?
For New York City based hires, the estimated annual salary ranges from $204,000.00 to $321,000.00, accompanied by a variable compensation structure and equity eligibility.
What employment type is this job?
This position is full-time.
Does this role require travel?
Yes, the role may require travel up to 20 to 50 percent of the time for customer meetings, industry events, conferences, and team collaboration.
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