Remote opportunity at
CloudflareSenior Customer Engineer, Majors - San Francisco
Cloudflare is hiring a Senior Customer Engineer, Majors for a remote position based in San Francisco, CA. The company operates a global network designed to accelerate…
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About This Role
Cloudflare is hiring a Senior Customer Engineer, Majors for a remote position based in San Francisco, CA. The company operates a global network designed to accelerate and protect internet applications for clients ranging from independent bloggers to Fortune 500 enterprises, emphasizing innovation through artificial intelligence and iterative problem-solving. This role serves as the central technical driver within the go-to-market organization, guiding enterprise accounts from pre-sales discovery through onboarding, architecture design,…
Job Description
Cloudflare is hiring a Senior Customer Engineer, Majors for a remote position based in San Francisco, CA. The company operates a global network designed to accelerate and protect internet applications for clients ranging from independent bloggers to Fortune 500 enterprises, emphasizing innovation through artificial intelligence and iterative problem-solving.
This role serves as the central technical driver within the go-to-market organization, guiding enterprise accounts from pre-sales discovery through onboarding, architecture design, and long-term expansion. The position suits quota-carrying technologists who combine deep infrastructure knowledge with AI-augmented workflows to streamline administrative tasks and focus on strategic customer solutions.
Key responsibilities involve partnering with account executives to lead technical validations, proof of concepts, architectural presentations, and customer onboarding oversight. Post-sale duties include monitoring platform health, conducting technical quarterly business reviews, and driving ongoing account growth. Travel between 20% and 50% may be required for client meetings, industry events, and team collaboration.
Responsibilities
- Partner with Account Executives to lead technical discovery, map complex customer infrastructure, and define Proof of Concept success criteria
- Deliver tailored technical presentations and architectural demonstrations to address customer security and performance challenges
- Oversee technical onboarding and design structured migration blueprints for client environments
- Carry a variable quota tied to new business acquisition, revenue retention, and ongoing account expansion
- Lead technical Quarterly Business Reviews with C-level executives to demonstrate return on investment
- Utilize AI agents, Large Language Models, and internal tools to automate routine administrative tasks
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Professional Services, or Technical Account Management
- Ability to white-board and articulate complex enterprise network and security architectures
- Strong communication skills to translate technical concepts into business outcomes for various stakeholders
- Demonstrated history of operating in a quota-carrying or revenue-aligned environment
- Technical depth in at least four specified areas including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency
Qualifications
- Track record of creating and delivering technical enablement resources such as workshops and documentation
- Experience with Large Language Model orchestration, Retrieval-Augmented Generation architectures, and model-access controls
- Familiarity with regulatory requirements including PCI DSS, HIPAA, and SOC 2
- Background working at hyperscalers, digital natives, distributed systems environments, or startups
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Core Skills
Benefits
- Competitive base salary and variable compensation structure tied to commercial targets
- Participation in Cloudflare's equity plan
- Medical, dental, and vision insurance with flexible spending and commuter spending accounts
- Fertility and family forming benefits alongside on-demand mental health support and an Employee Assistance Program
- Global travel medical insurance and short- and long-term disability insurance
- Life and accident insurance, a 401(k) retirement savings plan, and an Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave, plus parental, medical, pregnancy health, and bereavement leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This role is available in San Francisco, CA, with remote work status and may require 20% to 50% travel for customer meetings and events.
What is the employment type?
The position is full-time.
What is the salary for this position?
For Bay Area based hires, the estimated annual salary ranges from $214,000.00 to $336,000.00, complemented by a variable compensation structure and equity eligibility.
Sample Interview Questions
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